Service Customer Experience Agent (BDC)

Service Customer Experience Agent (BDC)

At Doug Smith Auto, we take pride in taking care of our customers and our team. As a Service BDC Agent, you’ll be the central communication hub for our Service Department-handling inbound and outbound calls, answering customer chats, scheduling service appointments, and answering basic questions to keep everything running smoothly.

What You’ll Be Doing**

You are the first point of contact and the ultimate helper for our service guests. No high-pressure sales-just high-quality customer care across every channel.

Manage Communication:** Manage incoming and outgoing phone calls, text messages, and live website chats.

Scheduling:** Book service appointments accurately so our workshop stays efficient and customers get back on the road safely.

Customer Support:** Answer basic service questions, provide updates, and ensure every guest feels valued.

Outreach:** Make outbound follow-up calls to remind customers about upcoming maintenance or check in on recent service.

Perks & Benefits**

We take care of the people who take care of our customers.

Debt-Free College Degree Program** (100% covered tuition)

Health Benefits:** Medical, Dental, and Vision Insurance + Health Savings Account (HSA)

Financial Security:** 401(k) with Company Match + Life, AD&D, and Short-Term Disability Insurance

Time Off:** Paid Time Off (after year one) + Holiday Pay

Dealership Extras:** Employee discounts on vehicles, parts, and service

What We’re Looking For**

You don’t need any experience to start here - if you have the right attitude, we will train you on the rest.**

People First:** Charismatic, outgoing, and genuinely enjoys talking to people.

Motivated & Reliable:** A self-starter who brings good energy to work every day.

Tech-Savvy Enough:** Comfortable typing, navigating basic computer programs, and texting/emailing professionally.

The Essentials:** High school diploma (or equivalent), age 18+, with a valid driver’s license and a clean driving record.

Availability:** Ready to work full-time, including Saturdays (with a set day off during the week).

If you're ready to start a new career and want to be part of a fun, uplifting team, we’d love to hear from you!

*Doug Smith Auto is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive, welcoming environment for all team members *