Residential Case Manager

Position Summary

Under general supervision, the Residential Case Manager provides client-centered, trauma-informed case management services to individuals in the intensive residential treatment program. The Case Manager establishes rapport and maintains professional boundaries with clients while supporting their individualized recovery pathways. This role coordinates client access to needed resources and services by facilitating referrals, linkage, and retention activities, ensuring timely follow-up to improve client outcomes. Services are delivered flexibly and respectfully, incorporating family, social networks, and community systems according to client preferences. No smoking workplace

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Essential Duties and Responsibilities

• Establishes rapport with clients using Motivational Interviewing and other evidence-based, strengths-based, and nonjudgmental engagement strategies.

• Provides weekly case management sessions tailored to individual client needs, including care coordination, linkage, and follow-up to support recovery goals.

• Develops, implements, and revises individualized service plans in collaboration with the client and interdisciplinary team to address recovery and stabilization needs.

• Coordinates timely communication with referral sources, healthcare providers, courts, CPS, and other external systems involved in the client’s care.

• Facilitates referrals and service linkage for mental health, physical health, social services, and recovery supports; assists clients in accessing transportation and other benefits as needed.

• Participates in treatment team meetings, case reviews, and staff meetings to assess client progress and adjust service planning accordingly.

• Collaborates with residential treatment staff and external partners to ensure an integrated and comprehensive approach to care.

• Incorporates family, social networks, and community systems into service planning when appropriate and in line with client preferences.

• Maintains accurate and timely documentation of all services, including case management activities, service plans, progress notes, and referral follow-up, in compliance with licensing and funding requirements (e.g., in CMBHS).

• Ensures all services are trauma-informed, culturally competent, developmentally appropriate, and aligned with agency policies, funder expectations, and scope of practice.

Education and Licensure Requirements

• Licensed or credentialed as an LCDC Intern (LCDCI) or equivalent in the state of Texas.

• Previous experience in substance use disorder or behavioral health treatment settings strongly preferred.

• Bilingual in English and Spanish strongly preferred.

• If driving on Santa Maria business, must have a valid Texas Driver’s License and provide proof of current insurance.

Approval Requirements:

Position may require approval from Texas Department of Criminal Justice (TDCJ) and Harris County Community Supervision and Corrections Department (HCCSCD), if working with Women Helping Others (WHO) or Women with Children (WWC).

Santa Maria Hostel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.