PC Field Technician

PC Field Technician Position Purpose Under the direct supervision of the Director of Technology, the successful candidate must be able to install, maintain and repair computers to include desktops, laptops, and associated peripherals. A strong knowledge of Microsoft Windows operating system is essential. Candidates must have experience, technical knowledge, and application skills of networking fundamentals as well as experience with other technology competencies to include audio/visual equipment, and mobile devices.

Experience with technology use in an educational environment is preferred.

Essential Functions

Setting up hardware; install and configure software and drivers. Maintaining and repairing laptops, desktops, tablets and a variety of technological equipment (i.e. audio/visual, projectors, interactive whiteboards, etc.) and peripheral devices (i.e. printers, document cameras, tablets, etc.) Possess great problem-solving skills; troubleshoot failures and provide solutions to restore functionality.

Possess an understanding of network fundamentals, both wired and wireless. Ability to work independently with limited supervision. Knowledge of technical standards, and ethical practices. Additional Duties Performs other related duties, as assigned by the Director of Technology and/or Superintendent. Note: The above is illustrative of tasks and responsibilities.

It is not meant to be all inclusive of every task or responsibility. Qualification Profile To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Associate's degree in a technology related field or possess the equivalent certifications and 3-5 years related experience and/or training or equivalent combination of education and experience. Strong background and knowledge of Microsoft applications, like Microsoft 365, Azure, Intune, etc. Strong knowledge of a Cloud-First environment.

Preference may be given to individuals with advanced degrees, training and experience beyond the minimum requirements listed. Ability to read and interpret documents, safety rules, operating and maintenance instructions, technical procedures, governmental regulations, and procedure manuals. Ability to write routine reports and correspondence as well as follow directives to develop detailed and precise documents.

Ability to speak effectively to staff and members of the general public. Exhibits knowledge of proper grammar usage for both the written and spoken English language, including spelling. Ability to add, subtract, multiple, and divide in all units of measurement, using whole numbers, common fractions and decimals. Ability to compute average, rate, ratio, and percent.

Maintains confidentiality in all aspects of the job, including matters involving staff, students, and the public. Submission of pre-employment medical examination (Section 148 of the Pennsylvania School Code) and pre-employment drug test. Submission of a report of criminal history record from the Pennsylvania State Police (Section 111 of the Pennsylvania School Code).

Submission of an FBI Criminal History Record if employed after April 1, 2007 in accordance with Act 114 of 2007. Submission of a child abuse clearance report from the Pennsylvania Department of Public Welfare in accordance with Act 151 of 1994. Submission of Act 24, Act 168 record checks. Such alternatives to the above qualifications as the Board may find appropriate and acceptable.

Physical Demands Ability to reach above and below the waist. Ability to use fingers to pick, feel, and grasp objects. Ability to lift and/or carry supplies and/or papers weighing no more than 25 pounds. Ability to sit with some walk, stand, and move throughout the work environment. Some bending and twisting of the body.

Ability to stoop, kneel, or crawl. Ability to climb ladders. Ability to lift and/carry technology equipment 50/75 pounds. Sensory Abilities Visual acuity Auditory acuity Work Environment Typical office environment. Subject to inside and outside environmental conditions. Temperament Must possess excellent interpersonal skills.

Understands that customer service is a top priority in this position. Demonstrates the ability to react to stressful situations involving citizens, parents and/or staff in a calm, rational, and equitable manner. Accepts criticism as a means of self-improvement. Exhibits a work ethic based on self-initiative and/or incentive and a high level of satisfaction in the accomplishment of the task at hand, to include attendance at on-going professional development seminars and training sessions.

Must be able to work in an environment with frequent interruptions. Able to make judgments and work under high level of stress in a rational, calm, and equitable manner. Ability to get along well with staff, students, and public regardless of situation. Exhibits a positive attitude toward the position, i.e., follows office procedures in the performance of his/her duties.

Understands the importance of pleasant, efficient response to all public inquiries and telephone calls, ensuring the accurate dissemination of that information to the proper District personnel. Performs in an efficient, yet pleasant manner, managing both time and assigned tasks. Exhibits a "team" sense of both operation and cooperation with management and staff members.

(Reasonable accommodations may be made to enable a qualified individual with a disability or disabilities to perform the primary duties and responsibilities of the job.) FLSA Status: Non-exempt EOE