Front Desk Supervisor/Manager on Duty

Job Overview As a Front Office Supervisor, you will be responsible for ensuring the highest level of customer service is provided to guests and visitors. You will supervise and coordinate the activities of the front desk and front office staff to ensure a seamless check-in and check-out process, answer guest inquiries, and resolve any issues that may arise during their stay. You will also play a key role in training and mentoring front office staff to maintain high service standards. What You'll Be Doing

Guest Services:

Greet and welcome guests in a friendly and professional manner. Assist guests with check-in and check-out procedures. Handle guest complaints and concerns, ensuring prompt resolution.

• Coordinate with other hotel departments to fulfill guest requests and special arrange