Cash Application Specialist

The Cash Receipts/Credit Specialist is responsible for the maintenance of customer accounts relative to processing of cash/check receipts, credit card transactions, credits, allowances and other miscellaneous adjustments to accounts.

Essential Functions

Post customer cash receipts. Follow up with collection analysts, sales reps and customers. Verify credit card and check payments are received daily. Expedite checks to lockbox bank account and perform reconciliation of lockbox receipts. Scan incoming check payments in Remittance on Site for deposit in Lockbox. Apply cash and other credits/debits to invoices.

Initiate customer refund requests, as needed. Process customer credit card transactions, send receipts to customers and check status of credit card orders. Address customer payment inquiries. Assist in tracking, research and resolving payment discrepancies. Assist in completion of special projects, as assigned. Promptly complete daily and monthly reporting by assigned deadlines.

Research and dispute of credit card chargebacks as needed.

Education

Minimum of 3+ years accounts receivable/cash application experience required. High School degree or equivalent required. Associates degree in accounting or equivalent combination of education, training and related experience highly desirable. Strong proficiency with MS Office applications, primarily Excel. SAP experience desirable.

Skills and Abilities: Careful attention to detail and accuracy required. Strong communication and interpersonal skills. Ability to work courteously and tactfully with customers, sales representatives and employees. Strong 10 key proficiency required. Excellent time management, analytical and organizational skills. Ability to prioritize and manage multiple assignments and work independently within deadlines.

Strong problem-solving and decision-making skills.