Bilingual Patient Appointment Coordinator

Description Be the calm, bilingual voice that guides patients to life-saving breast imaging — M-F, daytime only. Women's Imaging Specialists is hiring a full-time Bilingual Patient Appointment Coordinator for our Cumming, GA , Scheduling Department. We’re an elite women’s imaging organization with 18 locations and counting across GA & AL, focused exclusively on 3D mammography, breast ultrasound, and bone density.

If you’re fluent in English + Spanish, love helping people, and want M-F balance with purpose — join the team where “our passion runs pink.” Why Coordinators choose WIS:

• Outpatient, M-F only
• Daytime shifts. FREE of weekends, nights, or holidays
• Work/Life balance is real
• Beautiful Cumming center designed for patients and staff
• Benefits start day 61 : Medical, dental, vision + PTO | 401k match up to 4% after 6 months
• Make an impact
• You’re the first step in early detection. 40-50 patients per day count on you What you’ll do:
• Handle high-volume inbound calls
• Answer 40-50 calls/day from patients with empathy, verify info, and schedule all routine + diagnostic imaging exams
• Own accurate data entry
• Schedule in Infinitt + Doctor Connect, update insurance, notate special instructions, and document every call in the patient chart
• Coordinate across 18+ sites
• Understand custom scheduling requirements for each location and match patients to the right center
• Support Spanish-speaking patients
• Check Spanish voicemail, return calls, and translate for Billing when needed
• Maintain patient flow
• Call Worklist/Reschedule/No-Show patients during downtime to keep sites full and reduce delays in care
• Train new team members
• Have new schedulers shadow you for 1-2 days, then switch roles as they learn What you bring:
• Required: Fluent in English + 1 other language (Spanish strongly preferred; Portuguese or Hindi a plus)
• Required: Exceptional customer service, positive attitude, and genuine love of people
• Required: Detail-oriented with excellent data entry, typing, and ability to follow step-by-step protocols
• Required: Proven attendance/punctuality + ability to work independently in a fast-paced environment
• Required: Proficiency in Microsoft Word, Excel, Outlook, Teams + willingness to learn Infinitt EMR
• Required: Associate degree in related discipline or equivalent, or High School Diploma/GED and 4+ years of related experience in a physician’s office or call center
• Preferred: Radiology/medical terminology, prior scheduling software, HIPAA knowledge Job Details Type: Full-time, in person Schedule: Monday-Friday, daytime shifts | No weekends/holidays/on-call Location: Cumming, GA Women's Imaging Specialists is a proud Equal Opportunity Employer. We celebrate diversity and participate in E-Verify. Pre-employment drug screening and background checks required.

Requirements

• Required: Fluent in English + 1 other language (Spanish strongly preferred; Portuguese or Hindi a plus)
• Required: Exceptional customer service, positive attitude, and genuine love of people
• Required: Detail-oriented with excellent data entry, typing, and ability to follow step-by-step protocols
• Required: Proven attendance/punctuality + ability to work independently in a fast-paced environment
• Required: Proficiency in Microsoft Word, Excel, Outlook, Teams + willingness to learn Infinitt EMR
• Required: Associate degree in related discipline or equivalent, or High School Diploma/GED and 4+ years of related experience in a physician’s office or call center
• Preferred: Radiology/medical terminology, prior scheduling software, HIPAA knowledge