Front Desk Representative

We are seeking a dependable, energetic, and member-focused professional to join our team as a Front Desk Representative. This role is essential in creating a welcoming, positive, and seamless experience for every member and guest who walks through our doors. As the first and last point of contact, you will set the tone for the entire Club experience, providing exceptional service, support, and professionalism at all times.

This position requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. Front Desk & Member Experience Greet members and guests with warmth, professionalism, and consistency Assist with member questions, concerns, and requests, escalating when appropriate Provide information to prospective members and clients Maintain a clean, organized, and welcoming front desk environment Manage check-ins, account inquiries, and general front desk operations Ensure a positive first and last impression for all members and guests Operations & Administrative Support Support day-to-day member service operations Answer phone calls, emails, and general inquiries in a timely and professional manner Maintain accurate records and complete basic administrative tasks Additional Responsibilities Participate in staff meetings and contribute to a positive team environment Understand and consistently follow Club policies and procedures Support overall Club operations as needed Schedule Requirements This is a year-round (non-seasonal) position.

Candidates must be available to work a flexible schedule that includes: Weekday afternoons (as early as 2PM) and evenings Weekends Holidays and school breaks Ideal Candidate You’re an energetic, service-minded professional who thrives in a fast-paced setting and enjoys working with people. You take pride in delivering excellent service and bring a positive, team-oriented attitude to every shift.

Strong communication and interpersonal skills Ability to multitask and stay organized in a busy environment Reliable, punctual, and detail-oriented Comfortable handling member concerns with professionalism and care We also encourage our team to embrace our Club culture by utilizing the facility for personal wellness. Familiarity with our programs and a passion for a healthy lifestyle help create a more authentic member experience.

Requirements

Basic computer proficiency, including Microsoft programs Experience with point-of-sale or membership software is a plus Must be able to work a flexible schedule as outlined above Benefits Complimentary club membership when working 5+ hours per week 401(k) with company match if over 21 and after 1000 hours of work