Logistics Technician

Classic Granite and Marble has been in business for 19 years and is Virginia's largest and premier stone fabricator. We have a beautiful showroom that leads into our office spaces, and our fabrication facility and warehouse are also located onsite. We offer full time hours and benefits and we are conveniently located 6 minutes from Westchester Commons, in Powhatan, VA. We rely on our team members to provide exceptional white glove service to all of our customers. Teamwork is one our key success tools. If you are team oriented, customer focus, detailed, and ready for a new challenge, feel free to apply.

Position Overview

Classic Granite and Marble (CGM) is seeking a highly organized, detail-oriented, and proactive Installation Logistics Coordinator to oversee daily installation logistics and support our installation crews. This position is responsible for coordinating morning loads, monitoring crews throughout the day, communicating with customers, resolving jobsite issues, and ensuring installations are completed efficiently and correctly the first time.

The ideal candidate is an excellent communicator and problem solver who thrives in a fast-paced environment and takes ownership of daily operations. Previous installation experience is required.

Key Responsibilities

1. Morning Preparation & Loading

• Coordinate morning installation loads and report the final crew departure time.
• Verify all materials are counted and checked off on shop tickets in real time to ensure loading accuracy.
• Ensure loading and returned materials areas are clean and organized.
• Submit morning load photos in the Logistics Office Microsoft Teams chat.
• Upload completed load-count shop tickets into the appropriate CRM jobs.
• Verify all installers have the required CGM attire and certified badges
• 2. Installation Crew Coordination
• Acknowledge assigned crew messages and issues within five minutes.
• Track crews using GPS and obtain status updates at least every two hours.
• Immediately report schedule delays and potential late arrivals to the Installation Manager.
• Work with logistics and management to promptly resolve installation issues, prioritizing first-visit completion and a goal of zero bring-backs.
• Obtain department manager approval before a crew leaves a jobsite with an unresolved installation issue.
• 3. Customer Communication & Quality Control
• Contact customers with installation and service ETAs provided by installers.
• Communicate schedule changes and routing instructions to crews promptly.
• Contact customers before crews leave occupied jobsites to confirm satisfaction and address concerns.
• Review installation photos and verify all required documentation is signed and uploaded.
• Ensure CGM quality standards are met and approve crews to leave once customer confirmation and documentation requirements are complete.
• 4. CRM & Returned Materials
• Ensure returned materials are labeled with the job number and date and properly documented including dated and initialed notes.
• Keep the returned materials area clean and ensure trash and warehouse materials are removed within three business days.
• Coordinate with fabrication and warehouse teams to maintain an organized returned materials process.
• For incomplete installations, update CRM, calendar SFTG, and Activity Status, and coordinate and confirm return scheduling with the customer.
• Assist with approved recuts and service work, including shop tickets, packages, workflows, scheduling, and communications.
• Maintain accurate and timely CRM documentation for all assigned activities.

Qualifications & Skills

• Strong organizational, communication, and time-management skills.
• Previous installation experience required.
• Excellent problem-solving and multitasking abilities.
• Strong attention to detail and accountability.
• Ability to coordinate multiple crews and priorities simultaneously.
• Professional customer service and conflict-resolution skills.
• Computer proficiency and ability to learn CRM, Microsoft Teams, GPS tracking, and scheduling systems.
• Ability to work independently and collaboratively in a fast-paced environment.
• Bilingual is preferred

Our goal is simple: The right materials, the right people, the right communication, and the right results - the first time.

Join the Classic Granite and Marble team and help us deliver an exceptional installation experience from start to finish.