AVP, Operational Risk Management, Consumer Banking

Responsibilities

Manage the Consumer Banking Group's (CBG) operational risk profile, covering operational risk events, Risk and Control Self-Assessments (RCSA), Key Risk Indicators (KRI), business continuity, and other operational risk-related matters. Ensure operational risk incidents are escalated and reported in accordance with the Bank's incident management standards, and review risk events with relevant units through root cause analysis, impact assessments, and remediation follow-ups.

Monitor the completion of RCSA and provide guidance on the identification and assessment of risks and controls. Monitor and track that proper action plans are established to address any identified control gaps. Facilitate the implementation of operational risk policies and standards within CBG through timely communication and coordination.

Collaborate with business units and relevant subject matter experts (SMEs) to provide operational risk advisory on business change initiatives, new processes, and control enhancements. Strengthen risk and conduct culture through newsletters, awareness campaigns, and coordinated training, working alongside relevant SMEs to enhance overall risk awareness.

Track and monitor action plans addressing key and emerging risks, and prepare assessments, management summaries, and proposed actions as appropriate.

Requirements

Degree holder with a minimum of 5–8 years of experience in banking, featuring exposure to controls, compliance, audit, risk management, or related functions. Strong control mindset and sound knowledge of operational risk management. Excellent stakeholder management skills, with the ability to engage effectively to foster trust and confidence.

Ability to apply critical thinking, embrace change, maintain a positive approach to new developments, and demonstrate a strong willingness to learn. Location: One Island East Job: Risk Management Schedule: Regular Employee Status: Full time