Service Advisor - Allen Turner of Auburn

Job Details: Job Location: ALLEN TURNER CHEVROLET-CADILLAC OF AU

• Auburn, AL, Salary Range: Undisclosed, Join Our Team at Allen Turner Automotive of Auburn! Are you passionate about delivering exceptional customer service with Respect, Humility, and Excellence? Allen Turner Automotive of Auburn is seeking a dedicated Service Advisor who takes pride in creating outstanding customer experiences—all while working for a company that truly values and invests in its employees. If you’re ready to grow your career in a supportive, professional environment, we’d love to hear from you!

BENEFITS

Medical, dental, and vision insurance Long and short-term disability and life insurance Matching 401(k) plan & profit sharing Paid vacation & holidays 5-day work week Employee purchase program Employee events and recognitions such as service awards, holiday parties, food truck Fridays, etc. A friendly, professional work environment Opportunities to advance within the company JOB DUTIES Oversee service orders and flow of Drive Lane.

Ensure that customers receive prompt, courteous, and effective service. Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer. Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.

Ensure the daily inventory of technicians' time is consistently sold to service customers. Distribute work between technicians efficiently. Answer technical questions about vehicle problems, warranties, services, and repairs. Maintain Customer Happiness scores at or above company standards. Assist in diagnosing vehicle problems; order parts and tools as necessary.

Oversee administration of warranty claims as well as training and supervising of service department. Set schedules and assigns tasks to service department employees. Reinforces company policies and adheres to company standards. Encourages compliance with applicable laws and regulations. Maintain good working relationship with factory(s) and foster positive employee relations.

Collaborate with upper management to make service department hiring and discipline decisions.

Qualifications

Job Qualifications: Previous experience at an automotive dealership preferred Excellent customer service skills Positive, friendly attitude, along with a customer service mentality Ability to effectively communicate with customers, co-workers, vendors, etc. Demonstrated ability to manage others Time management and organization skills Professional, well-groomed personal appearance Consistent record of service and sales success Strong record of positive customer satisfaction results Team oriented and self-motivated Ability to work with little supervision Valid driver's license and clean driving record Must be able to satisfactorily pass a pre-employment background check, MVR screen and drug screen