Front Desk Representative

At Vitalant, the impact you make doing work that is purposeful, meaningful, and worthwhile is vital. As a member of our non-profit organization, you can be impact-inspired to provide vital clinical services to communities nationwide, vital products to those in need of a donor's generosity, or vital scientific research that advances blood safety worldwide.

Work Shift (if applicable): Shift 1 (United States of America) Job Description: Salary : $18.37 to 19.88 Salary is commensurate with a candidate's experience, qualifications, skills, and geographic location. Vitalant is seeking a Front Desk/Donor Relations Specialist dedicated to making a positive difference. If you are customer-focused and impact-inspired to help others, and making a difference is vital for you, you'll experience a career built on purpose, an organization created to care, and a team committed to lead – together.

Your impact as a Front Desk/Donor Relations Specialist is vital. You will support Vitalant's life-saving mission by greeting donors at local donations centers, providing education on various blood and blood product donation procedures. You will assist with ensuring donor comfort, addressing pre-donation questions, and scheduling their next blood donations.

What to Expect Schedule Sunday: 6:30 am to 4:00pm Monday: 11:30am to 7:30pm Tuesday: 11:30am to 7:30pm Wednesday: OFF Thursday: OFF Friday: 6:30am to 2:00pm Saturday: 6:30am to 2:00pm Our comprehensive total rewards support you, your family, and your future with Medical, dental, and vision insurance 401K + 5% company match Tuition assistance up to $5k per year Free basic life and AD&D insurance Free short-and-long-term disability insurance Paid time off Employee Resource Groups Recognition and perks As a Front Desk/ Donor Relations Specialist, you'll get to Assist donor services staff by addressing donor questions and monitoring donor wait times.

Retain current donors by scheduling their next donation appointment. Educate donors on additional collection techniques to optimize donation opportunities. Administer customer service and marketing survey to donors. Review and enhance frequent donor programs and collection technologies, such as automated, to optimize the donation opportunities.

Requirements

High School Diploma or GED required One year of customer service experience required Location: 1757 W Fullerton Avenue Chicago, IL 60614 Job Category: Sales / Community Outreach Contact Information: [email protected] If you are impact-inspired to help others, and making a difference is vital for you, you'll experience a career built on purpose, a company created to care, and a team committed to lead - together.