Quality Assurance Specialist-Med Supply

At Numotion, we’re on a mission to improve the lives of people with disabilities. As North America’s largest provider of mobility products and services, we deliver personalized solutions from manual and power wheelchairs to medical supplies and other assistive technologies that support health, independence, and everyday participation.

We’re committed to a workforce of diverse backgrounds and experiences and to an inclusive environment shaped by open dialogue, attentive listening, and tangible, ongoing action. JOB PURPOSE : The Quality Assurance Specialist is responsible for ensuring the accuracy, quality, and compliance of billing and collections processes within Shared Services.

This role conducts audits, analyzes performance trends, and partners with leaders to drive continuous improvement in quality outcomes, regulatory compliance, and revenue cycle performance. The Quality Assurance Specialist serves as a subject matter expert, providing actionable insights, training, and recommendations to improve team performance, reduce errors, and support timely and accurate reimbursement.

KEY RESPONSIBILITIES

Conduct internal audits of billing and collections processes to ensure adherence to payer, regulatory, and company standards. Identify compliance risks, documentation gaps, and process deviations; escalate issues as appropriate . Maintain audit documentation and ensure audit activities are completed accurately and on time.

Analyze audit results to identify trends, root causes, and performance gaps. Develop and maintain reports and dashboards to track quality metrics and progress over time. Provide regular insights to leadership to support data-driven decision-making. Identify systemic process issues impacting quality, accuracy, or efficiency.

Recommend and support implementation of process improvements to reduce errors and rework. Partner with leadership to align quality initiatives with operational and business goals. Develop and deliver training based on audit findings and identified gaps. Provide ongoing coaching and feedback to Customer Care Representatives and Billing & Collections team members.

Support onboarding and mentoring of new team members as assigned. Partner with Shared Services, Compliance, and Operational leaders to support quality and performance initiatives. Participate in projects that impact billing integrity, compliance, or customer experience. Stay current on payer requirements, regulatory updates, and industry best practices.

Utilize Numotion Leadership Principles to perform job with integri ty, compliance, and values consistent with Numotion’s mission . Adhere to employee or customer confidentiality and comply with Numotion’s policies and federal regulations. Provide excellent customer service for all internal and external customers of the operations at all times .

Provide solutions for customer concerns and continually focus on customer service as our top priority. T he above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position . The duties and responsibilities will be subject to change based on organizational needs and/or as deemed necessary by management.

REQUIRED QUALIFICATIONS, SKILLS , AND EXPERIENCE : High School Diploma or GED required . Minimum of 2 years of experience in quality assurance, auditing, or a related role . Experience in healthcare billing, collections, or reimbursement processes preferred . Proficiency in Microsoft Office Suite (Excel, Word, Outlook) .

Strong analytical, organizational, and problem-solving skills . Effective written and verbal communication skills . PREFERRED COMPETENCIES AND SKILLS: Associate’s degree or higher . Experience in the DME or healthcare reimbursement industry . Experience analyzing data and producing reports or dashboards . Familiarity with payer requirements, compliance standards, and revenue cycle processes .

PHYSICAL WORK REQUIREMENTS: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to concentrate and remain focused while handling multiple tasks, responsibilities and projects; Ability to read and to understand and carry out written and verbal instructions. Must be able to perform bending, twisting, stooping, reaching and lifting of moderate to heavy weight material up to 2 0 lbs. At Numotion, we offer competitive compensation packages, including medical, dental and vision insurance, short-term and long-term disability, a 401k, and life insurance.

Numotion is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Numotion is a drug-free workplace.

Candidates are required to pass a drug test before beginning employment.