Customer Service Lead — Immediate Start

Description We are seeking a dependable Customer Service Lead who is available to start immediately to support daily operations, guide the customer service team, and ensure customers receive timely, professional assistance.

Requirements

Coordinate daily customer service tasks and team coverage. Respond to customer inquiries by phone and email. Handle escalated concerns and resolve issues professionally. Assist with order processing, tracking, returns, and account questions. Work closely with warehouse and fulfillment teams to resolve order issues. Train and support team members while maintaining accurate records.

Qualifications

Previous customer service experience; leadership experience preferred. Strong communication, organization, and problem-solving skills. Ability to multitask in a busy environment. Comfortable using computers and learning order management systems. Experience with NetSuite and Shopify is a plus. Availability to start immediately and work evenings and/or weekends during peak Regular Schedule: 8:00 a.

m.–5:00 p.m. Evening and/or weekend hours may be required during peak season and other busy periods.