Commercial Loan Operations Specialist

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Deliver exceptional member service — provide responsive, accurate, and professional support to members and internal partners while contributing to a collaborative team environment. Support credit analysis — assist in the preparation of financial spreads, credit presentations, and ensure documentation is complete and accurate for underwriting and review.

Manage commercial entity documentation — maintain working knowledge of required documentation for LLCs, corporations, partnerships, and DBAs; ensure proper collection, verification, and organization of all entity records. Coordinate with external partners — work effectively with title companies, the Secretary of State, appraisal firms, and other third parties to support loan processing and closing.

Review and process commercial loan applications — evaluate application checklists, collect additional documentation, and assist in the processing of loans according to established procedures, including business auto loans. Support account onboarding — assist members with establishing new business accounts, including savings, certificates, checking, debit cards, checks, statements, online banking, bill pay, merchant services, and payroll services.

Complete annual reviews and renewals — manage scheduled annual reviews and guidance line renewals, ensuring timely completion and accurate documentation. Maintain departmental records — organize and update assigned reports, files, and tracking systems to support efficient department operations. Monitor construction loan activity — track inspections, update draw sheets, coordinate draw requests, and verify liens weekly to ensure proper collateral management.

Manage covenant and insurance tracking — monitor covenant compliance, obtain updated insurance documentation, and maintain accurate records for all commercial loans. Process payoff requests — prepare payoff statements, process payoffs, and release mortgages in accordance with regulatory and internal requirements. Support Business Loan Committee — serve as backup coordinator by preparing agendas, maintaining minutes, and ensuring materials are organized and complete.

Respond to inquiries — provide timely and accurate responses to loan and account questions from members and internal staff. Participate in additional projects — assist with department initiatives, process improvements, and special assignments as needed. Protect member confidentiality — safeguard all member information and transactions in accordance with OKCU standards and regulatory requirements.

Ensure full compliance — adhere to all credit union policies, procedures, and lending guidelines to maintain operational integrity and mitigate risk. OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities and activities may change at any time with or without notice. COMPETENCIES: Communication proficiency Ethical conduct Financial management Problem solving/analysis Technical capacity EDUCATION AND EXPERIENCE: Bachelor’s degree in a related field; or Three years of experience in business lending/banking management or in a similar position.

WORK ENVIRONMENT: This position operates in a bank branch office. It is a professional environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets. The noise level is typically moderate .