Taproom Ambassador – Oakley Taproom

POSITION SUMMARY

As the Taproom Ambassador, you will be a source of knowledge on all things Mad. Tree and be able to cross train across roles. Whether helping to guide the experience of our guests as they arrive and navigate our popular Oakley Taproom, cross training to work the Private Event, or a guest needs directed to a complimentary table reservation they are a part of.

You will be driving their experience through the warm and welcoming experience your provide. You will also be an avid Mad. Tree Brewing Company ambassador who lives out our behaviors of… Connect, Grow, and Give a F*ck. LOCATION: Oakley STATUS: Seasonal, Part-Time REPORTS TO: FOH Manager SHIFTS: Must have availability (at least two of the days) Friday, Saturday, Sunday with availability on Sunday (AM/PM) preferred.

COMPENSATION

$15.00/hour base pay, with opportunities to $5.50/hour with tips when assisting with events.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Delivering a warm and welcoming experience to all guests; facilitating all guest requests and needs, and resolving or escalating any guest concerns or issues. Exceeding the expectations of your guests through the execution of our Service Sequence. Have a knowledge and understanding of table reservations in the taproom for each shift, assisting guests as they arrive to locate their table(s) quickly and efficiently.

Processing payments, including cash, credit, and contactless payment methods accurately while following company rules on money handling. Execute the rotating merchandising displays from planograms provided by leadership. As business and volume changes, being ready to work alongside the PE Captain and PE Coordinator for event set up, execution and take down.

Skills that will help you succeed in this role: Great with People: You're warm & welcoming with a natural talent for making genuine connections that guests remember Positive & Helpful Mindset: You bring an upbeat attitude and strong desire to assist others and exceed their expectations Money Handler: You're comfortable with basic math and payment processing, ensuring accuracy in every transaction Team Player: You work collaboratively, share ideas freely, and help the team reach collective goals through effective communication Community Builder: You actively contribute to planting a better community in the workplace and beyond by participating in volunteer events and projects that give back Why Join Mad.

Tree Taproom as an Ambassador? Be the face of Mad. Tree and the first impression for every guest who walks through our doors. As our Taproom Ambassador, you'll create memorable experiences, share your passion for craft beer and great food, and help build the welcoming community atmosphere that makes Mad. Tree special.

If you're someone who lights up when connecting with people, thrives in a dynamic environment, and takes pride in making someone's day better, this is your role. Total Rewards & Benefits: ✓ Transparent compensation — $15.00/hour base pay, with opportunities to adjust to $5.50/hour base pay with tips when assisting with events.

✓ 401(k) — save for what’s next and help build your future ✓ FREE mental health support — 8 in-person/video sessions + unlimited text-based therapy ✓ Paid volunteer time annually + company-wide Community Impact Day ✓ Enjoy what we create — Team member discounts plus regular gift cards for Mad. Tree food, beverages, and merch ✓ Continued growth — Cross-training opportunities across hospitality operations ✓ Nature-inspired workspaces — Designed to connect people to nature and each other ✓ Face-to-face humanity — Real human connection, not screen isolation ✓ A team that gives a f*ck — People who are passionate and genuinely care About Mad.

Tree Founded in 2013, Mad. Tree is an award-winning brewery that’s rooted in Cincinnati and planted in purpose. Driven to craft great beer - but more importantly - build a business dedicated to doing good, Mad. Tree protects and celebrates nature while reducing impact on the environment. Mad. Tree is a B Corp certified company and proud member of 1% for the Planet with a commitment to donate 1% of sales to local, sustainable nonprofits.

Mad. Tree strives to create warm and welcoming experiences, exceed expectations, and most importantly, plant a better community. They put purpose in every pour, and raise a glass to doing things differently. About Oakley Taproom The Oakley Taproom is Mad. Tree’s flagship location and the heart of our company. It’s the place where community, craft, and culture come together.

Transforming a former paperboard recycling facility and airplane hangar into a 50,000 sq. ft. brewery and beer destination, our Oakley Taproom opened in early 2017. As craft beer was booming in Cincinnati and beyond, the expansion positioned Mad. Tree as a major force in the local beer community and marked our evolution from a beloved neighborhood brewery into one of the region’s most iconic craft beer destinations.

Today, our Oakley Taproom serves as the home of our beer production, our corporate offices, and the teams who help bring our purpose to life every single day. Nestled in the heart of Oakley, the space was intentionally designed to be a true neighborhood gathering place where people can connect, celebrate, and feel a sense of belonging.

Featuring expansive indoor spaces, a massive beer garden and patio, a signature living wall, large private event venues, and year-round programming, the Taproom creates energy and experiences that go far beyond simply serving beer. As the flagship of the Mad. Tree brand, the Taproom carries forward our commitment to warm hospitality, thoughtful experiences, and creating spaces where community thrives.

More than a brewery or taproom, this is the living heartbeat of Mad. Tree; a place built to gather, celebrate, and grow alongside the community that helped make us who we are. Mad. Tree is committed to building a diverse, equitable, and inclusive workforce that inspires madness while being rooted in purpose. We offer a competitive compensation package plus great benefits like subsidized health insurance, a retirement plan with a match, free mental health therapy visits, paid time off, and many other great perks.