Pet Retail Associate

Essential Duties

and Other Responsibilities

• Provide exceptional customer service.
• Greet, assist, and engage with customers helpfully and courteously.
• Answer incoming phone calls and attend to customers simultaneously.
• Inform customers of current sales and promotions.
• Direct customers by escorting them to racks and counters.
• Complete general housekeeping of the store, including sweeping, mopping, and trash removal.
• Work with management to arrange and rotate items and displays on the sales floor, keeping merchandise organized and easily accessible to customers.
• Responsible for organizing, stocking, and restocking shelves with available products.
• Drive sales by engaging customers, sharing product knowledge, and recommending products.
• Reinforce safety by identifying unsafe conditions and reporting to management.
• Promote trust and respect among personnel.
• Participate in the freight process as needed.
• Operate the cardboard baler.
• Exhibit exemplary attendance and punctuality.
• Comply with company policies and procedures.
• Perform other duties as assigned.

Knowledge, Skills, and Abilities

• Knowledge of principles and processes for providing exceptional customer service.
• Knowledge of customer service, sales, and marketing procedures.
• Knowledge of store procedures and proper use of equipment.
• Excellent communication and time management skills.
• The ability to actively look for ways to help people.
• The ability to act honestly and ethically.
• The ability to remain calm and react effectively in busy or high-stress situations.