Client Support Specialist

Help Our Clients Succeed and Succeed with Them Markit is a global B2B e-procurement software company transforming how businesses purchase standard IT products by making the process simple, transparent, and efficient. We integrate over 350 of the world’s leading IT distributors into a single, real-time, cloud-based platform, enabling companies to manage and streamline their IT purchasing, all while saving time and reducing costs.

We're proud to operate in 51 countries. As a Client Support Specialist at Markit China, you are the day-to-day heartbeat of our client relationships. You keep orders moving, clients informed, and back-office operations running smoothly. This is a hands-on, high-ownership role where your attention to detail and proactive communication directly shape the client experience.

Support Markit clients in China via email and phone, answering questions about our products and services Manage client orders end-to-end, keeping clients updated on order status and delivery estimates Handle warranty claims, returns, and after-sales requests in line with expected service levels Follow up with vendors, wholesalers, and logistics partners on shipments and delivery issues Master our sales platform and back-office tools, keeping product, pricing, and order data accurate Log client interactions in the CRM and escalate complex cases to the Manager Support the sales team with quotes, global bid pricing, client enrolments, and client-facing materials Help onboard new clients by preparing documentation and coordinating internal teams Contribute to operational reports and KPI tracking 1–3 years of experience in customer service, operations, or a similar client-facing role, ideally in an international environment Strong command of English (B2 or higher) and Mandarin (C1 or higher) Hands-on experience with a CRM system (e.

g. Salesforce, Hub. Spot) and MS Office Customer-service mindset: positive, patient, and keen to help Proactive problem-solver who flags issues early Strong attention to detail and organizational skills, with the ability to juggle multiple open cases Ability to work independently and as part of a team Interest in IT and technology, and eagerness to keep learning Experience in IT, tech, or B2B is a strong advantage Based in Shanghai Competitive pay — fixed salary reviewed yearly, plus a quarterly performance bonus Health & time off — sick leave, vacation, plus all regional public holidays Equipment & stability — laptop and work tools provided Our culture is built on kindness, transparency, loyalty, and professionalism, with a strong focus on helping our clients succeed.

We listen with empathy, communicate with integrity, and innovate with purpose. Internally and externally, we foster trust, support, and long-term collaboration. At Markit, you’ll have the opportunity to leverage your expertise and contribute to our “Helping Clients Succeed” philosophy, which sets us apart and makes us outstand in the industry.

You will always be up to date with IT industry trends and collaborate with some of the world’s largest distributors, vendors, and organizations across various industries. By joining Markit, you’ll work closely with Markiteers worldwide in an inspiring and empowering environment. JOIN 230 OTHER MARKITEERS To innovate. To execute excellence.

To make an impact. To celebrate. To lead locally and collaborate globally.