Quality Control Monitor

Overview

At First Coast Security Solutions, you’ll be part of a team supporting mission-critical federal operations that truly make a difference. We foster a culture of accountability, teamwork, and pride in doing the job right, while providing opportunities for growth and ownership. If you’re looking to contribute to something meaningful and take pride in your work, you’ll fit right in.

We are committed to supporting our personnel with the training, resources, and leadership they need to succeed every day. First Coast Security Solutions is an Equal Opportunity employer and does not discriminate based on race, color, sex, age, ethnicity, religion, national origin, disability, veteran status or any other protected status prohibited by federal, state, or local law.

#solutions Job Skills / Requirements First Coast Security is seeking a Quality Control Monitor (QCM) to conduct and document field inspections, analyzes compliance data, and submit quality reports to both the Sr. Director of Compliance and Quality Assurance and the CO/COR. This role requires 75-80% travel across a 7-state territory (KS, MO, OK, NE, IA, MN, WI) utilizing a company-issued vehicle.

The primary base of operations is St. Louis or Kansas City.

Responsibilities

Perform and document inspections during regular rounds to assigned posts, covering timeliness, response of personnel to duties, quality of uniforms, condition of weapons, and all contractually defined audit functions. Identify, track, correct deficiencies, provide on-site retraining to personnel and report any remaining deficiencies during reviews.

Submit compiled QC data to the Sr. Director of Compliance and Quality Assurance for analysis/trending, and deliver required QC data to the CO/COR. Supervise TQCMs on assigned contracts to ensure inspections meet FCSS standards, corrective actions are identified, and deficiencies are resolved. Monitor and ensure timely completion of all required monthly quality control reports.

Coordinate with the Operations and Training departments to address systemic trends identified in QC reports. Meet with CORs as needed to review contract performance, address concerns and ensure compliance with FPS requirements. Must be available to make inspection rounds during non-standard hours, potentially including nights, weekends, and holidays, to monitor 24/7 post compliance.

Qualifications

Must be a U.S. citizen. Must have a valid driver’s license and pass our Motor Vehicle background. Minimum of 2 years’ experience monitoring the quality assurance of performance contracts involving personnel (strict FPS SOW requirement). Ability to obtain and maintain an FPS suitability and a DOD Secret/TS clearance. Ability to attend FPS training and certify as a National Weapons Detection Training Program (NWDTP) Instructor.

Strong understanding of the Statement of Work (SOW) and ability to evaluate contract compliance with all requirements. Training or instructional experience is strongly preferred. Strong written and verbal communication skills. Working Conditions Travel 75-80% travel to conduct site visits and inspections multi-state region including KS, MO, OK, NE, IA, MN, and WI.

Base location must be either St. Louis or Kansas City, Missouri. Must be available to conduct inspections during rounds during non-standard hours including nights, weekends and holidays as needed to monitor 24/7 post compliance. Must be able to stand and walk for extended periods of time. Additional Information / Benefits