Service Advisor

Service Advisor – Top Performers Wanted Gales Auto Repair | Saginaw, MI This is not an average service advisor position. This is for someone who wants to be part of a high-performing shop, take ownership of their day, and get paid based on results. At Gales Auto Repair , we run busy, well-organized shops with strong systems, high standards, and a team that takes pride in doing things right.

You’re not just answering phones here. You’re leading the customer experience and driving the flow of the shop. You’ll be working directly with an owner who is involved, cares about his team, and pours knowledge into the people around him. If you want to grow, you will grow here. Come work with a team full of leaders.

What This Role Really Is You are the connection between the customer and the technician. You control communication, trust, workflow, and the schedule. That means:

• Building trust quickly with customers
• Writing clear, accurate repair orders that cut down diagnostic time
• Scheduling jobs the right way — setting proper expectations and keeping the day realistic and productive
• Answering phones and booking appointments with urgency and professionalism
• Presenting work in a way customers understand and approve
• Keeping every job moving with urgency
• Staying on top of every vehicle in the shop This is a fast-paced environment. We don’t wait for work. We create it through service, communication, and how we control the schedule. What Winning Looks Like Here
• High closing ratio
• Strong average repair order
• Clean, accurate repair orders that set technicians up for success
• Customers who trust you, come back, and ask for you by name
• Technicians staying busy because you’re doing your job right
• Customers being treated so well they bring in lunches and gifts regularly
• You have the freedom to create a true 5-star experience, not follow a script We’re here to serve. Serve well. Serve our community. What You Bring
• Experience in an auto repair shop (advisor or parts)
• Strong communication skills — you can explain things in a way people understand
• Strong computer skills and the ability to learn new technology and updated systems quickly
• Ability to multitask and stay organized under pressure
• Sense of urgency without sacrificing accuracy
• A growth mindset — always looking to improve and get 1% better every day
• Ownership mentality — you don’t wait, you lead
• You genuinely care about people and take pride in serving your community What You Get
• Base pay plus performance bonuses tied to real results
• Top performers earning $60,000 – $100,000+
• Monday through Friday schedule — no weekends
• Paid time off
• Retirement plan
• Employee discounts
• Growth opportunities across multiple locations Why Gales Auto Repair We’re not a franchise. We’re not corporate. We make decisions in-house and move fast. That allows us to tailor how we operate to both our customers and our team so everyone wins. We are big on culture. We focus on getting 1% better every day, holding a high standard, and supporting each other to perform at a high level. We run a drama-free work environment with a team that shows up, takes ownership, and handles business the right way. If you want to surround yourself with people who perform, communicate well, and take pride in what they do, you’ll fit here. Ready to step up? Call or text Andy at 989-233-0843