GSOC Analyst | Argentina

We are seeking a dedicated GSOC Analyst Level 1 to join our team at Intras Cloud Service (ICS). The successful candidate will provide first-level technical support, troubleshooting, and analysis to ensure seamless IT operations for our customers. This role requires a proactive approach, excellent communication skills, and the ability to function effectively in a fast-paced environment.

Assist users with a variety of issues, including software application errors, installation/configuration, desktop/laptop hardware, network communications, Internet connectivity, Point of Sale (POS) hardware/software, and printers/scanners. Document all work performed using a ticket tracking system, ensuring proper routing and escalation of tickets to appropriate teams.

Collaborate with team members to devise effective technical solutions and provide analytical and technical assistance for continuous improvement of IT solutions. Monitor and administer customer infrastructure using provided tools, ensuring systems remain available during production hours. Perform scheduled server/network patching and optimize hardware resources for efficient operations.

Work with ICS leadership and team members to ensure the quality and efficiency of IT services. Take on additional responsibilities as assigned.

Requirements

Associate’s degree or higher in Computer Science, Internet Technology, or related fields, OR 4-5 years of relevant IT support experience. Proficient in technologies such as Windows 10/11, macOS, Microsoft Office Suite, and Office 365. Strong English speaking and writing skills. Ability to multitask and maintain effective communication.

Excellent organizational skills and attention to detail. Strong problem analysis and solving capabilities. Self-starter with dependability and accuracy in task completion. Ability to thrive in a fast-paced environment.

Benefits

Intras Cloud Services offers a dynamic and fun work environment. Our employee benefits include excellent compensation packages with performance-based incentives, and the opportunity to grow with us. We're a young, fast paced, company extremely passionate about customer success. If this fits the workplace you would find ideal, click apply and let's talk!