IT Project Manager

Lead IT projects that align with business needs across all functions (E-commerce, retail, wholesale, merchandising, marketing, operations, finance, HR). Implement systems and applications such as CRM and omni-channel solutions, improve process efficiency in stock management and operations, and manage integrations with SAP (ERP backbone) where necessary.

Please note that this is an onsite role.

Responsibilities

Understand business requirements and translate them into IT solutions. Manage end-to-end project lifecycle for CRM (including investigation of POS system capability), omni-channel, and operational systems. Drive process improvements in stock management, merchandising, and operations. Ensure seamless integration of new applications with SAP ERP.

Collaborate with stakeholders across E-commerce, retail, wholesale, and back-office functions. Maintain project governance, timelines, and budgets. Oversee vendor selection and management for IT solutions. Ensure compliance with security and data protection standards. Key Outputs/Results: Successful implementation of CRM and omni-channel platforms.

Improved operational efficiency and inventory accuracy. Enhanced integration between SAP and other business applications. Timely delivery of IT projects within scope and budget. Positive stakeholder feedback and adoption of new systems. Knowledge and Skills: Strong understanding of ERP (SAP), CRM, and omni-channel systems.

Expertise in project management methodologies (Agile, Waterfall). Excellent communication and stakeholder management skills. Ability to analyze business processes and recommend IT solutions. Successful Experience: MUST: 7+ years of experience in implementing and managing business-IT projects. Experience in retail or consumer goods industry preferred.

Proven track record of managing integrations with SAP and other enterprise systems. Fluency in Japanese and English is required Retail experience is an advantage