Operations Manager

Job Details: Job Location: TN

• Memphis MOC
• Memphis, TN, Position Type: Full Time, Salary Range: $65000.00 - $85000.00, ESSENTIAL DUTIES AND RESPONSIBILITIES: Match capacity (drivers) to daily demand (freight) each day. Act as a 2nd level problem solver for issues regarding operations. Responsible for minimizing deadhead and cartage expenses. Lead operation team of Fleet Managers, Customer service Managers, Account Managers and Accessorial Advisers. Ensure Fleet Managers are effectively dispatching drivers, negotiating load assignments and assuring appointments are made and communicated. Recognize and record positive perfo rmance of contractors and employees. Support Vice President of Operations with managing the departmental budget. Assure that service failures are reconciled on a timely basis. Evaluate each service failure on loads that originate with specific customers and ensure proper reporting of reason code. Assist Fleet Managers & Customer Service Managers with prioritizing each load to be designated as; must move, important, available for choice, set driver aside as hold for dispatch, communicate “no load” situations and establish call back timing, pre-assigned. Service special request needs of Sales and Marketing, Fleet Managers, and Account managers. Assist Equipment Control Specialist in trailer control and coordination. Proactively support the organization’s goals and objectives. Develop and maintain customer base. Overseeing business process- insuring day to day operations and workflow efficiency. Fostering a positive work environment. Problems solving & decision Making- identifying and resolving operational issues and implementing solutions to improve performance. Prioritize Safety as most important function and insure proper training and adherence to policy.

Qualifications

QUALIFICATION AND EDUCATION REQUIREMENTS: 5+ years Intermodal and Management experience Knowledge of transportation safety The ability to multi-task, make decisions and work in a fast pace environment Detail oriented with strong written and oral skills while maintaining effective communication The ability to handle stressful situations in a non-confrontational, problem solving manner is required Demonstrate continuous improvement skills