Customer Service Representative

Job Details: Level: Experienced, Job Location: Abutment

• Dalton, GA, Position Type: Full Time, Education Level: High School, Salary Range: Undisclosed, Travel Percentage: None, Job Shift: Day, Job Category: Customer Service, Job Purpose Responsible for assisting internal and external customers with questions on products, technical data/specs, and assisting architects on current systems and products.

Duties and Responsibilities

Daily communication with customers via email, telephone, face to face, and fax to ensure task are being carried out in a courteous and timely manner Communicates with other departments to resolve any issues with orders Keep records of customer interactions and transactions, recording details of inquiries, complaints Set up new accounts and pricing for Crystal and Turf Outlet Assist coworkers in resolving work issues such as: setting products up under correct selling codes, the maintenance of rolls, CAMS questions, etc.

Responsible for working open orders, to ensure all orders ship in a timely manner Complete credit card form and turn into the correct person to approve Work with the management team to stay updated on product knowledge Negotiate freight rates and request expedited quotes from truck lines Requisitions or purchases supplies from vendors Qualifications: Qualifications Degree: HS diploma/GED Experience: 2+ years’ experience in Customer Service Courses/Certifications/Training: AS400 experience required Job Offering Schedule/Type: Full-time Travel: %0 Annual Salary: Benefits: Health, dental, vision, 401k, life, STD/LTD, etc.

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