IoT Systems Specialist

IoT Systems Specialist Amigo Mobility International is looking for a hands-on technical professional to support our IoT fleet management platform. This role connects customer support and engineering by testing products, supporting deployments, and troubleshooting technical issues. You will work with connected devices, firmware, logs, cellular connectivity, APIs, and platform data.

This is a technical role, not a sales or traditional help-desk position.

What You'll Do

Testing and quality assurance Complete pre-ship QA checks on devices and software builds Correct equipment issues found during QA testing Document recurring issues and escalate them to the IoT Systems Architect Test the customer application and write clear, reproducible bug reports Test firmware, product features, and over-the-air (OTA) updates Support local field trials and product documentation Maintain QA checklists and regression testing processes Deployment and field support Support customer rollouts and field trials, including SIM activation and device setup Troubleshoot field devices using logs and platform data Help customer service and sales onboard clients to the platform Documentation and tracking Create and update runbooks, FAQs, and how-to guides Track fleet status, firmware versions, builds, and SIM activations Maintain SIM card activation records Customer-facing technical support Serve as the first technical contact for device and platform questions Reproduce issues, gather details, and escalate complete bug reports Support sales demos and technical customer conversations Required Qualifications Associate's or bachelor's degree in engineering technology, IT, computer science, or electronics, or equivalent hands-on experience Strong written communication skills for bug reports and documentation A methodical approach to testing, troubleshooting, and documenting results Basic knowledge of networking and cellular technology, including IP, APNs, SIMs, and connectivity troubleshooting Technical curiosity and a desire to understand why problems happen Willingness to learn and help others learn Nice to Have JavaScript or other scripting experience Experience with SQL or API testing tools such as Postman Familiarity with IoT, GPS, or telematics Comfort using a multimeter or oscilloscope Experience with issue tracking and bug reporting End-user device support experience Growth Path This role is an entry point into AMI's IoT technical team, with opportunities to grow into more advanced technical roles over time.

It is the policy of Amigo Mobility International, Inc. to provide equal employment opportunities to all qualified applicants without regard to race, color, age, religion, sex, national origin, disability or handicap, sexual orientation, gender identity or expression, height, weight, marital status, protected veteran status or as otherwise provided by law.