Financial Counselor

Join our team at Wyandot Memorial Hospital, where you’ll find a supportive, community-focused environment, excellent benefits, and the opportunity to make a real difference in the lives of our patients. Be part of a dedicated team that values teamwork, professional growth, and a strong commitment to compassionate, high-quality care.

The Financial Counselor position is part of the Patient Financial Services Department and is a full -time role working 80 hours per week, Monday – Friday, 8:00 AM – 4:30 PM. This role provides proactive and retrospective financial counseling to patients, helping them navigate medical bills, financial assistance, and payment plans while ensuring compliance with hospital policies and federal regulations.

Qualifications

High school diploma or equivalent required AAPC certification in medical billing/coding or ability to obtain within 12 months of hire Understanding of insurance billing, including Medicare, Medicaid, and Commercial plans strongly preferred Experience with medical terminology and coding is a plus Strong computer, office, and math skills Knowledge of medical billing processes, including Insurance Remittance Advice, Price Transparency Rules, and regulations Ability to process monetary transactions accurately Excellent written, verbal, and telephone communication skills Professional demeanor with a focus on confidentiality and customer service Epic experience preferred Key Responsibilities Provide financial counseling to patients regarding medical bills, payment plans, and financial assistance Review patient documentation to determine eligibility for hospital financial assistance programs Assist patients with completing Financial Assistance applications Collect and post patient payments and establish payment plans Ensure Good Faith Estimates are provided in compliance with state and federal guidelines Maintain adherence to payer reimbursement policies and federal healthcare program requirements Collaborate with providers, clinical staff, and Revenue Cycle team members to ensure smooth patient workflow Communicate clearly and professionally while maintaining confidentiality Perform other duties as assigned to support the department