Support Center Call Rep

Join EANM as a full-time, Support Center Rep , you’ll be the welcoming voice of Eye Associates, helping patients schedule appointments, verify insurance, and connect them to the care they need – all while delivering excellent customer service. If you're detail-oriented, adaptable, and enjoy working in a fast-paced environment, this role is for you!

**Must be a New Mexico Resident or moving to New Mexico. Starting pay range: $16.00 - $20.00 per hour, based on experience or certifications (CPSS or COA) Why Choose Us? Paid on-the-job training & career advancement opportunities Extensive personalized training provided regardless of prior experience Internal Career Ladder Largest Ophthalmology & Optometry practice in the Southwest Telecommuting Opportunities after successful onsite training!!!

What You'll Do

Handle high call volume efficiently, with a friendly, professional attitude Schedule appointments based on physician preferences/templates and patient needs Verify insurance and demographic information Route non-scheduling calls to appropriate departments Complete internet appointment requests, portal inbox and Phreesia cancellations/reschedules in a timely manner What We’re Looking For: Ability to thrive in a fast-paced, high-volume environment, multi-tasking skills a must Strong telephone etiquette, organizational skills, and keyboard proficiency Friendly, team-oriented attitude and customer-first mindset Experience in healthcare or call centers is helpful but not required Bilingual in English/Spanish a strong plus Benefits We Offer: PTO & 8 paid holidays (including the day after Thanksgiving & Christmas Eve!)

Medical, Dental & Generous Vision Benefits 401(k) Education Assistance Company-paid Life, AD&D, & more!** Benefit eligibility varies based on full-time or part-time status. The benefits listed above apply to employees with .75 FTE status or higher; additional details will be provided upon hire. Ready to start a rewarding career?

Apply today! Learn more at www.eyenm.com . Req.# 2821, 2821-1, 2821-2, 2821-3, 2821-4, 2821-5, 2821-6, 2821-7