Breakfast Host

Job Details: Job Location: Holiday Inn Express & Suites Tuscaloosa East

• COTTONDALE, AL, Position Type: Full-Time/Part-Time, Education Level: High School, Salary Range: Undisclosed, Travel Percentage: None, Job Shift: Day, Job Category: Hospitality
• Hotel, Breakfast Attendant Job Description Wilson Hospitality – Upper Midscale Limited Service Reports to: General Manager Company Vision We aim to change the world for the good, one team member and one guest at a time.

Position Summary

The Breakfast Attendant is responsible for delivering a clean, consistent, and engaging breakfast experience that sets the tone for the guest’s entire day. This role executes through five core responsibilities while consistently meeting The Bar for Focus, Mission, Kindness, Cleanliness, Efficiency, and Attitude. The 5 Roles of the Breakfast Attendant

1. Food Presentation — “Make It Craveable” You ensure all food is fresh, well-stocked, and visually appealing at all times. Key Expectations: Food looks fresh, full, and ready to eat at all times No empty pans or poorly presented stations Coffee, juice, and hot items are maintained continuously Follow brand breakfast standards at all times The Bar Connection: Focus: Be where your feet are—pay attention to product condition Mission: High quality; details matter Clean-Clean: “Like new” appearance at all times
2. Standards & Food Safety — “Do It Right Every Time” You protect the guest by strictly following all food safety and brand standards. Key Expectations: Follow all health and safety regulations with no shortcuts Maintain proper food temperatures, storage, and labeling Use equipment, chemicals, and processes correctly Report and resolve safety issues immediately The Bar Connection: Efficiency: Do it the right way—no shortcuts Focus: Follow proven systems and methods Mission: Personal accountability
3. Guest Engagement — “Be the Host” You create meaningful, positive interactions with every guest. Key Expectations: Greet and engage every guest in a warm, professional manner Check back with guests and respond to needs Ask: “Did we do something great?” “Is there anything we can improve?” Invite them back Maintain a visible, confident “stage presence” while working The Bar Connection: Kindness: Helpful, empathetic, and genuine with guests and team Excellent Attitude: Positive, optimistic, solutions-focused Mission: Guest is #1—problem solving to take care of them
4. Cleanliness & Sanitation — “Own the Space” You are responsible for the cleanliness of everything in your line of sight. Key Expectations: Clean and sanitize all breakfast areas continuously Maintain clean workstations throughout service Perform routine and deep cleaning of all equipment “Clean as you go” at all times The Bar Connection: Clean-Clean: If you see it, you own it Focus: Follow checklists consistently Mission: Details matter—everything has a place
5. Production & Inventory Control — “Right Product, Right Time, Right Cost” You ensure the correct amount of product is available without shortages or waste. Key Expectations: Maintain proper levels of food throughout service Adjust production based on demand and occupancy Prevent outages and overproduction Support inventory counts and ordering discipline The Bar Connection: Efficiency: Prioritize tasks; manage time effectively Focus: Plan execution and meet service demands Mission: Avoid complacency—stay proactive Qualifications: Core Responsibilities Set up, execute, and break down breakfast service Ensure smooth, efficient flow of operations [ Act as a goodwill ambassador for the hotel Maintain speed, organization, and follow-through Arrive on time and follow assigned schedule Success Standards (The Scorecard) A successful Breakfast Attendant consistently demonstrates: No product outages during peak breakfast hours Clean, organized, “like-new” breakfast environment Full compliance with food safety and brand standards Positive guest interactions and feedback Strong alignment with The Bar behaviors (Focus, Mission, Kindness, Clean-Clean, Efficiency, Attitude) Physical Requirements Standing and walking for full shift Ability to lift up to 50 pounds Work in a fast-paced, guest-facing environment Closing Expectation You are not just serving breakfast, you are setting the tone for the guest experience and representing our mission in every interaction.