Kalki Expert

Job Title: Kalki Expert – Bridal Wear Department: Sales- Bridal Reports To: Bridal Floor Manager Job Overview: The Kalki Expert for Bridal Wear at Kalki Fashion will be responsible for delivering exceptional customer service and providing expert advice to brides-to-be and their families as they select the perfect bridal ensemble.

This role requires a passion for bridal fashion, attention to detail, and the ability to create memorable, personalized shopping experiences that exceed client expectations.

Key Responsibilities

Customer Consultation and Sales: Provide personalized styling advice to brides-to-be, helping them select bridal gowns, accessories, and outfits that suit their vision, body type, and budget. Guide clients through the store's bridal collections, understanding their preferences, and offering recommendations tailored to their needs.

Assist clients in trying on dresses, ensuring they feel comfortable and confident throughout the process. Suggest coordinating accessories, such as veils, jewelry, and footwear, to complete bridal looks. Product Knowledge and Expertise: Maintain a deep understanding of bridal wear collections, trends, fabric types, and customization options.

Stay updated on new arrivals, exclusive collections, and special promotions to provide clients with the latest options. Communicate detailed information about the design, fabric, stitching, and fit of the bridal gowns to ensure clients make informed decisions. Sales Target Achievement: Meet and exceed individual and team sales targets by actively engaging with clients and maximizing sales opportunities.

Upsell and cross-sell products, including accessories and special services (e.g., dress alterations, customization). Assist with in-store promotions, sales events, and bridal showcases to drive traffic and sales. Client Relationship Management: Build and nurture strong relationships with brides, bridesmaids, and family members, ensuring they have a memorable and positive experience at Kalki Fashion.

Maintain client records with preferences, sizing, and special requests for future appointments or follow-up consultations. Follow up with clients after their visit to ensure satisfaction and encourage repeat visits or referrals. Order and Inventory Management: Assist in processing orders, ensuring accurate details (e.g.

, size, style, delivery date) are recorded in the system. Coordinate with the store’s inventory team to check stock levels and availability of bridal gowns and accessories. Help manage the order fulfillment process, including liaising with clients regarding fittings, alterations, and delivery schedules. Customer Service Excellence: Ensure a high level of service and client satisfaction, addressing any concerns or issues with professionalism and empathy.

Maintain a clean, organized, and visually appealing bridal area in the store. Assist with bridal fittings and alterations as required, working with the team to ensure the dresses are ready on time. Team Collaboration: Work closely with other sales executives, stylists, and store management to ensure smooth day-to-day operations.

Participate in team meetings and training sessions to stay up to date on product knowledge, sales techniques, and customer service practices. Skills & Qualifications: Education: High school diploma or equivalent required; a degree or certification in Fashion, Retail, or a related field is a plus. Experience: Previous 5+ years of experience in retail sales, particularly in bridal, luxury fashion, or occasion wear, is highly preferred.

Skills: Excellent communication and interpersonal skills, with the ability to engage with clients and understand their needs. Strong sales skills, with the ability to meet and exceed sales targets. A deep understanding of bridal fashion trends, gowns, fabrics, and styles. Proficiency in retail POS systems, customer databases, and basic office software.

Ability to work in a fast-paced, client-focused environment. Personal Traits: Passion for fashion and bridal wear. A positive, professional, and approachable demeanor. Empathetic and patient, with an ability to manage sometimes emotional or high-stress situations. High attention to detail and organizational skills. Working Conditions: Location: Kalki Fashion Retail Store.

Shift Time: 11 AM to 9 PM. Working Days: Monday – Sunday (1 rotational week-off between Monday to Thursday). Company website: https://www.kalkifashion.com/in/