Assistant Regent Club Manager - Regent Kuala Lumpur (Pre-Opening)

YOUR DAY TO DAY People Support the Regent Club Manager in leading the team, fostering a positive, collaborative environment Lead shifts with confidence, assigning tasks, monitoring performance and providing timely, constructive feedback Deliver on-the-job coaching and regular training so the team is knowledgeable about service standards, product offerings and guest engagement techniques Lead by example, demonstrating a commitment to excellence in guest service and operational efficiency Coordinate with Food and Beverage, Housekeeping, Front Office and other departments to ensure seamless integration of Regent Club services with overall hotel operations Act as the Regent Club Manager’s deputy, running the Club in their absence Financial Actively promote Regent Club services and amenities to hotel guests, upselling where appropriate to maximise revenue opportunities Monitor Regent Club usage and guest feedback to help identify areas for improvement and enhance the value proposition Assist in managing inventory and supplies, ensuring adequate stock levels and adherence to budgetary guidelines Maintain accurate records of Regent Club operations, including guest preferences, inventory levels and financial transactions Support the preparation of reports on key performance indicators such as occupancy, revenue and guest satisfaction scores Accurately manage cash and credit card transactions Guest Experience Supervise the daily operations of Regent Club to deliver seamless service and personalised guest experiences Welcome guests upon arrival, address their needs promptly and ensure their preferences are met Maintain a warm, inviting atmosphere, proactively addressing guest needs with professionalism Handle guest enquiries, requests and complaints efficiently, aiming to exceed expectations Monitor guest satisfaction levels and help implement strategies to continuously enhance the experience Build rapport with guests, act as a brand ambassador, and promote hotel amenities, services and loyalty programmes Oversee the setup and presentation of food and beverage offerings, maintaining high standards of quality, hygiene and presentation Responsible Business Conduct regular inspections of Regent Club to ensure cleanliness, safety and compliance with brand standards and regulations Follow property-specific procedures for handling emergencies, including evacuations, medical emergencies and natural disasters Report work-related incidents or injuries immediately to the Regent Club Manager or Director of Rooms Follow company safety and security measures, monitoring daily operations to ensure adherence Order and maintain supplies and equipment in a timely, efficient manner, minimising waste and supporting the hotel’s sustainability initiatives Maintain procedures for the security of lost and found items in Regent Club areas Accountabilities Reports to the Regent Club Manager Supervises Regent Club Hosts and Associates on shift Effective leadership of Regent Club’s daily operations in the Manager’s absence Consistent delivery of a personalised, high-touch guest experience that reflects Regent’s luxury standards Contribution to Regent Club revenue and upselling targets Accurate financial record-keeping across Regent Club operations WHAT WE NEED FROM YOU To thrive in this role and bring poise and precision to the guest journey, you'll need: Proven supervisory or assistant management experience within a luxury hotel or resort, with a strong background in guest service and team leadership Exceptional interpersonal and communication skills, with the ability to lead and motivate a team Strong problem-solving skills, with the ability to stay composed in high-pressure situations High level of organisational skills and attention to detail Proficiency in handling financial transactions and reporting Fluent English required; other languages an advantage This position is only open to Malaysian citizens, permanent residents and spouse visa holders with the legal right to work in Malaysia.