Night Manager for New 7-11 on Crater Lake Hwy

About the Role

The Night Manager at the new 7-11 location on Crater Lake Hwy in Medford, OR, plays a critical role in ensuring smooth and efficient store operations during overnight hours. This position is responsible for overseeing all aspects of the store's performance, including customer service, inventory management, and staff supervision, to maintain a safe and welcoming environment.

The Night Manager will lead a team of overnight associates, providing guidance and support to meet sales goals and uphold company standards. Additionally, this role involves handling cash management, resolving customer issues, and ensuring compliance with all safety and regulatory requirements. Ultimately, the Night Manager ensures that the store operates effectively throughout the night, contributing to the overall success and reputation of the 7-11 brand in the community.

Minimum Qualifications

High school diploma or equivalent. Previous retail or convenience store experience, preferably in a supervisory or managerial role. Ability to work overnight shifts consistently, including weekends and holidays. Basic proficiency with point-of-sale (POS) systems and cash handling procedures. Strong communication and interpersonal skills.

Preferred Qualifications

Experience managing a 24-hour retail or convenience store environment. Familiarity with inventory management software and scheduling tools. Certification in first aid or emergency response. Demonstrated leadership skills with the ability to motivate and develop a team. Knowledge of local health and safety regulations applicable to retail operations.

Responsibilities

Supervise and support overnight store associates to maintain high levels of customer service and operational efficiency. Manage cash handling procedures, including deposits, reconciliations, and ensuring accuracy in all transactions. Monitor inventory levels, conduct stock replenishment, and coordinate with suppliers to prevent shortages or overstock situations.

Ensure compliance with health, safety, and security protocols to provide a safe environment for employees and customers. Address and resolve customer inquiries and complaints promptly and professionally to maintain customer satisfaction. Prepare and submit nightly reports on sales, inventory, and any incidents or irregularities during the shift.

Train new overnight staff and provide ongoing coaching to improve team performance and adherence to company policies. Skills: The Night Manager utilizes strong leadership and communication skills daily to effectively supervise and motivate the overnight team, ensuring smooth store operations. Proficiency in cash handling and POS systems is essential for managing financial transactions accurately and securely.

Inventory management skills are applied to monitor stock levels and coordinate timely replenishment, preventing disruptions in product availability. Problem-solving abilities are critical when addressing customer concerns or operational challenges during the night shift. Additionally, knowledge of safety protocols and regulatory compliance ensures a secure environment for both employees and customers, maintaining the store's reputation and operational integrity.