Technical Service Manager

The Regional Technical Service Manager supports internal and external customers who install / repair and maintain heating and air-conditioning systems including conducting training. This person routinely works directly with service technicians, dispatch personnel, and under the direction of Upper Management to ensure customer satisfaction while meeting departmental goals and objectives. Position Responsibilities may include:

Provide support for dealers/contractors to resolve technical issues Early Warning System / Proactive Field Intelligence / Technical Support / Reliability Investigation Gathering the Voice of the Customer, monitoring for early signs of quality issues through job site visits to address