Administrator of Community Living

Administrator of Community Living Department: Community Living Services Status: Full-time Reports To: Vice President of 24-Hour Residential Who We Are At Sertoma Star Services, we’re on a mission to empower individuals with intellectual/developmental disabilities and those living with mental illness to reach their goals and lead fulfilling lives.

With a strategic presence in South Chicagoland and Northwest Indiana, we proudly serve over 2,000 consumers through a diverse range of vocational, educational, therapeutic, and residential programs. Sertoma Star Services’ roots trace back to the merger of New Star and Sertoma Centre, combining over 125 years of expertise in providing person-first services.

Our commitment is to transform lives through comprehensive services, choices, and opportunities in an environment that promotes self-advocacy and personal success. By joining the Sertoma Star team, you will have the opportunity to challenge limits and change lives. Together, we can shape a brighter future for those we serve.

Your Role

The Administrator of Community Living provides leadership and operational oversight for approximately 15 homes within the agency’s 24-hour Community Integrated Living Arrangement (CILA) program. Reporting to the Vice President of 24-Hour Residential, this position directly supervises approximately eight home managers, each generally responsible for two homes and the Direct Support Professionals (DSPs) assigned to them.

The Administrator is accountable for the performance of assigned homes, manager development, staffing and overtime oversight, budget monitoring, service quality, and timely documentation. This role verifies compliance, resolves operational concerns, ensures corrective actions are completed, and escalates matters requiring the Vice President’s authority.

Through person-centered leadership, the Administrator supports consumer rights, dignity, independence, and community inclusion while advancing accreditation and program integration efforts.

Responsibilities

Treat consumers with dignity and respect while supporting independence, choice, and self-advocacy. Ensure services support the goals and outcomes identified in each consumer’s Person-Centered Plan. Advocate for consumer rights and promote community inclusion and the development of natural supports. Directly supervise, coach, train, and evaluate CILA home managers, establishing clear expectations for home operations, staff performance, documentation, and service delivery.

Hold managers accountable for supervising DSPs, addressing performance concerns, and completing assigned responsibilities. Carry out supervisory responsibilities in accordance with agency policies and applicable laws, including recruiting, onboarding, training, performance management, and conflict resolution. Monitor staffing schedules, vacancies, coverage, and budgeted staff hours across assigned homes.

Review overtime weekly and work with managers to address coverage needs while controlling costs. Assume home management responsibilities when a manager position is vacant or a manager is unavailable, as needed. Maintain 24-hour on-call accessibility for staffing and operational concerns and work a flexible schedule, including days, evenings, and weekends.

Verify that residential services comply with applicable DHS Rules 115 and 116, CARF standards, CQL requirements, agency policies, program guidelines, and best practices. Conduct routine home visits, documentation reviews, and quality monitoring to identify concerns and verify that services meet agency expectations. Ensure required consumer, staffing, incident, and program documentation is accurate, complete, and submitted within established timelines.

Ensure identified concerns are addressed through corrective actions with clear ownership and deadlines. Verify completion and effectiveness and escalate unresolved or recurring issues. Resolve day-to-day operational problems and promptly escalate matters requiring the Vice President’s direction or authority. Partner with the Vice President to develop program budgets, monitor expenses and revenue performance, and address variances.

Lead community living efforts related to CQL accreditation and support applicable accreditation reviews and follow-up activities. Support post-merger integration by implementing consistent practices, expectations, and procedures across assigned homes. Coordinate with nursing and other agency departments to support consumer needs and continuity of services.

Perform other duties as assigned to meet consumer and agency needs.

Qualifications

Bachelor’s degree in a human services field preferred. Minimum of two years of supervisory or administrative experience, preferably in a residential setting. DSP certification through DHS. Knowledge of services and supports for individuals with disabilities. Strong leadership skills, including the ability to coach managers, establish accountability, and address performance concerns.

Ability to monitor staffing, overtime, budgets, documentation, and service quality across multiple homes. Strong organizational, analytical, and problem-solving skills. Effective verbal and written communication skills and the ability to collaborate with consumers, families, coworkers, and external partners. Ability to maintain 24-hour on-call accessibility and work a flexible schedule, including evenings and weekends.

Valid driver’s license and ability to meet agency driving requirements when transportation is required.

Benefits

Generous paid time off 13 paid holidays Medical, dental, and vision insurance plans Employer-paid basic life/AD&D and long-term disability insurance Employee Assistance Program 403(b) with company match Tuition assistance Eligibility for Public Service Loan Forgiveness Ongoing training and development opportunities Health, Safety, and Culture Sertoma Star Services is an equal opportunity employer that embraces the uniqueness of every person.

We are committed to an environment that is respectful and inclusive of all gender identities and cultural, socioeconomic, ethnic, religious, and racial backgrounds. Our open-door approach and collaborative team environment support both agency goals and employee success.