Technical Support Specialist

TECHNICAL SUPPORT SPECIALIST Company: RAM BPO Location: On-site | Medellín, Colombia Work Type: Full-time Client: U.S.-based Client Position Overview RAM BPO is looking for a driven, fast-learning Technical Support Specialist to join our team working directly with a U.S. client. If you have strong English communication skills, support/ops experience, and a results-driven mindset, this is your opportunity to step in, prove your level, and level up your career!

Key Qualifications English Proficiency: Advanced B2+ or C1 level (written and spoken). Experience: Background in technical support, customer support, or back-office operations. Mindset: Fast learners who take initiative and get things done efficiently. Schedule & Availability Standard Hours: Monday through Friday, rotating shifts scheduled within a 7:00 AM – 8:00 PM availability window (includes a 1-hour lunch break).

Weekend Availability: Required availability to work 1 weekend per month. Night & Weekend Shift Opportunities: Night shifts and weekend shifts are 100% Remote . Night and weekend shift options are available for Top Performers . Night shifts include an additional night differential bonus .

Compensation

& Contract Progression Starting Salary: $2,200,000 COP/month (Initial 4-month fixed-term contract). Performance Level-Up: Upon successful completion and strong performance, transition to $3,500,000 COP/month with an Indefinite Term Contract