Assistant Program ManagerFull Job Description

Full Job Description Remote Opportunity The Assistant Program Manager provides primary support to the Program Manager by executing assigned tasks, including NSR management, order entry, reporting and analytics, and assistance with presentations and proposals. While supporting core and complex accounts, the Assistant Program Manager may also independently manage small to mid-tier accounts as part of their professional development.

The Assistant Program Manager supports all aspects of uniform program accounts and manages projects that contribute to operational success and serves as the Program Manager’s backup. This role ensures customer requirements and expectations are understood and addressed, coordinates assignments across cross-functional teams, communicates regular project updates, and tracks deliverables to meet or exceed customer expectations.

The position also builds and maintains positive customer relationships through consistent communication. Key Duties and Responsibilities Provide day-to-day support for assigned accounts, fostering strong business relationships and long-term partnerships. Help coordinate cross-functional teams—including IT, product development, operations, planning, and production—to launch new programs, refresh products, and implement new systems successfully.

Monitor ongoing compliance with customer contract requirements for shipping times, inventory, and pricing. Identify opportunities to improve efficiency across assigned uniform programs, including inventory reduction, discontinued-product strategies, and process improvements. Help maintain the customer website. Resolve day-to-day inquiries from internal and external corporate contacts promptly and responsively.

Monitor inventory reports and collaborate with planning and customer service to ensure uninterrupted supply. Partner with customer service to provide product training for assigned accounts. Participate in regularly scheduled customer and internal meetings, including quarterly business reviews, and record meeting minutes.

Travel for assigned accounts may be required as needed. Knowledge, Skills and Experience Required College degree strongly preferred. Two years of customer service experience required. One year of account management experience is a plus. Manage multiple priorities against tight deadlines. Problem solving ability. Knowledge of Blue Cherry preferred.

Ability to develop strong internal and external relationships.

Benefits

Include Health, Dental & Vision day one of employment Company Paid Life Insurance Short Term Disability, ,& Long Term Disability 401K Match Generous Paid Off Time 9 paid Holidays day one of employment Monday

• Thursday 8:30am - 5:00pm EST Friday 8:30am -3:00pm