Patient Service Specialist

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title Patient Service Specialist Location Stuart Facility Martin Hospital South Department MMS Admitting-Cleveland Clinic Martin Health Job Code 000667 Shift Day/Evening/Night/Weekend Schedule 7:30am-4:00pm/6:00am-2:30pm Job Summary Job Details Join Cleveland Clinic’s Martin South Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family.

This 100-bed hospital provides top-quality patient care to the communities in and around Martin County. Here, you will work alongside passionate physicians, nurses, and other caregivers in a family-oriented, supportive environment. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission.

Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. This specific PSS will support the Emergency Department and Outpatient Department through greeting patients, identifying the need of service, collecting registration, wayfinding and more.

The Patient Service Specialist role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic. A caregiver in this position works 7:30AM – 4:00PM or 6:00AM – 2:30PM, with availability Monday-Friday and rotating weekends and holidays. A caregiver who excels in this role will: Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.

Investigate, triage and resolve patient issues using the established HEART model. Create a welcoming and professional environment, interact with patients and ensure stellar patient experiences. Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.

Enter and maintain confidential patient information. Encourage patient utilization of front-end technology and provide guidance, encouragement, education and hands-on training. Recruit, enroll and educate patients on My. Chart and Appointment Pass. Conduct follow-ups to My. Chart, web appointment inquiries and outreach to patients informing them of upcoming routine checkups.

Process the workflow for the day. Support and participate in process improvement efforts. Maintain measured performance in quality, patient experience, first call resolution (FCR), customer satisfaction, teamwork and medical terminology. Generate staff provider schedules and relay staff messaging.

Minimum qualifications

High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR an Associate’s Degree and one year of experience OR a Bachelor’s Degree Working knowledge of PC window applications sufficient to input and retrieve data Ability to perform basic math sufficient to process insurance co-pays Preferred qualifications for the ideal future caregiver include: Knowledge of medical terminology Ability to type a minimum of 30 words per minute or demonstrable personal computer keyboard skills Medical office or insurance experience Physical Requirements: Dexterity sufficient to operate a PC and other office equipment.

Requires extended periods of standing, walking or sitting. Good visual acuity through normal or corrected vision. Must be able to navigate various locations and function in a fast-paced, hectic environment. Ability to lift and transport up to 25 pounds. Personal Protective Equipment: Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances. Cleveland Clinic Health System administers an influenza prevention program.

You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law.

Information provided on this application may be shared with any Cleveland Clinic Health System facility. If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/ Please review the Equal Employment Opportunity poster .

Cleveland Clinic is pleased to be an equal employment opportunity employer.