Front Office Coordinator (Front Desk / Patient Coordinator)

Description True Sports Physical Therapy is hiring a Front Office Coordinator for our busy outpatient physical therapy clinic. As the first point of contact for every patient, you’ll set the tone for a positive patient experience and keep clinic operations running smoothly. This role suits someone with strong administrative and customer service skills who wants to grow a career in healthcare administration.

This is an on-site position. Remote work is not available.

Key Responsibilities

Schedule, reschedule, and confirm patient appointments, and coordinate patient flow to keep wait times low and the daily schedule on track. Greet and check in patients, answer and route calls, and resolve patient concerns professionally, escalating issues to management when needed. Process patient payments and copays, and verify that every transaction is accurate.

Maintain patient records in the EMR system in compliance with HIPAA and clinic confidentiality policies. Organize clinic documentation, support a clean front office, and communicate daily operational updates to management.

Requirements

1 year + Proven front desk, receptionist, or administrative experience. Medical office or healthcare experience is preferred. Proficiency with EMR/EHR systems, Microsoft Office Suite, and standard office equipment. Excellent customer service, communication, multitasking, and time management skills in a fast-paced environment.

High school diploma or equivalent required. A certificate in office or medical administration is preferred. Hours: Monday-Thursday 10:00am-6:00pm (EST), Friday 07:00am-12:00pm (EST) Dress code: Business casual, or athletic wear with tennis shoes. No jeans, leggings, sandals, or Crocs.