Compliance and Quality Assurance Consultant - Product Quality Complaints - Permanent role

For the past 25 years, Pro. Pharma has improved the health and wellness of patients by providing advice and expertise that empowers biotech, med device, and pharmaceutical organizations of all sizes to confidently advance scientific breakthroughs and introduce new therapies. Pro. Pharma partners with its clients through an advise-build-operate model across the complete product lifecycle.

With deep domain expertise in regulatory sciences, clinical research solutions, quality & compliance, pharmacovigilance, medical information, and R&D technology, Pro. Pharma offers an end-to-end suite of fully customizable consulting solutions that de-risk and accelerate our partners’ most high-profile drug and device programs.

Responsibilities include

Perform quality control review for product complaint cases. Coordinate retrieval process for select client companies. Additional contracted PC services for select client companies. Work closely with Lead PC. Create and run reconciliation reports as needed. Work with Client Services to develop guidance documents for product complaints.

Assists in training department new hires. Represent the company in assigned areas of quality assurance and regulatory / GxP. Provide consultation and support the management of projects within the CQA business practice. As applicable to project assignment and geographic location, manage and undertake project work on client MIA / WDA projects, and PPG MIA license, such as QP batch certification, GxP auditing, developing Quality Management Systems (QMS) etc.

Keep pace with the regulatory and technological changes in the CQA field and develop subject matter expertise to take advantage of those opportunities to increase the company’s effectiveness. Be a critical team member who contributes to the implementation and successful execution of risk-based and phase appropriate GxP projects Support marketing efforts by promoting CQA services through the development of social media content and blogs.

Promote continual improvement regarding customer satisfaction with emphasis on CQA consulting services. As applicable, provide CQA specific training to clients and associates within other business units. Provide support to clients and all functional units of Pro. Pharma as GxP issues such as deviations and non-conformances arise, CAPA’s etc.

Directly engage with employees at all levels to educate on compliance and quality assurance to drive continuous improvement. It is anticipated that this position will maintain a percentage of billable project work as determined on a quarterly basis. The CQA Consultant in the EU can function as QP / RP for clients. Other duties as assigned.

Experience required Bachelor’s degree, or similar college degree, in a scientific discipline as a minimum A graduate degree (MSc / PhD) in a scientific discipline is preferred. Minimum 3 years relevant experience in quality assurance and regulatory / GxP compliance Strong working knowledge of GxP principles including and EU GMP / GDP regulations.

As applicable, eligible to be registered as a Qualified Person (QP), Responsible Person (RP) Knowledge of applicable US FDA, ICH, EMA, MHRA regulations and guidance documents. Expertise in GxP systems and capable of providing consultation based on previous experience and system knowledge. Ability to earn and maintain a client’s confidence through appropriate planning, organizing, controlling, and execution of a project.

Fluency in English and ideally Swedish (other EU languages could also work) Ability to interact in a professional and positive manner with clients and co-workers through strong interpersonal and communication skills. Ability to manage and execute multiple tasks within the compliance, quality assurance, and relevant Quality and Compliance Consulting services Quality orientation and high attention to detail.

Strong analytical skills. We celebrate our differences and strive to create a workplace where each person can be their authentic self. We are committed to diversity, equity, and inclusion. Employees are encouraged to unleash their innovative, collaborative, and entrepreneurial spirits. With a holistic approach as an Equal Opportunity Employer, we provide a safe space where all employees feel empowered to succeed.

All applications to roles at Pro. Pharma are personally reviewed by a member of our recruitment team. We do not rely on AI screening tools to support our hiring process. You will always receive an outcome to your application so that you have an answer from us - whether you're successful or not. Whilst Pro. Pharma supports remote working, we also recognise the value that comes from in person collaboration.

As such, we encourage any new hires that are based within a reasonably short commute of one of our offices to work on a hybrid basis and spend some time working from that office location, as agreed with your manager. All applications will be treated on their own merit and candidates will not be at any advantage or disadvantage based on their proximity to an office.

Pro. Pharma Group does not accept unsolicited resumes from recruiters/third parties. Please, no phone calls or emails to anyone regarding this posting.