Health, Safety and Compliance Trainer

Celtic Manor Collection Job Description and Person Specification DEPARTMENT Health, Safety and Compliance POSITION Health, Safety and Compliance Trainer GRADE Assistant Manager REPORTS TO Head of Health, Safety and Compliance Note: This job description in no way states or implies that those duties listed below are the only ones to be performed by the employee occupying this position.

Employees will be required to perform any other job-related duties assigned by their Senior Manager.

POSITION OVERVIEW

As a Health and Safety Trainer, you will deliver engaging, compliant training sessions tailored to diverse learning needs, while promoting a culture of safety and wellbeing. You will lead safety and wellbeing committees, track training metrics, and continuously improve safety standards. In a dynamic and supportive team, you will assist with risk assessments, policy development, and emergency response training, contributing to an organisation that values safety and a people-first culture.

GENERAL Responsible for helping to maintain a customer-focused culture which support the values expressed in the Resort Ambition and the Resort’s business goals of profitability and service quality. Establishes and maintain effective and positive relationships within the team as well as other departments. Complies with the resort’s Health and safety, Hygiene policies as well as all other resort policies and procedures.

Report all situations that may present a danger to guests or staff immediately to the relevant people and take action to rectify the situation if possible. 5. To ensure that resources are used effectively, minimising waste to protect our environment and to reduce costs. To perform related duties and special assignments as and when required. JOB FUNCTIONS Communication Employees are encouraged to take a lively interest in the activities of the company and, should there be anything on which you have insufficient information or where you are unsure, should ask your immediate line manager. Employees are encouraged to ask questions and to speak to each other. Budgets Maintains an understanding and acceptance of the monthly budgets and a motivation to achieving these. Standards Maintains an understanding of the standards set and expected for the Department and is responsible for the enforcement of these standards through associated job requirements. Controls Maintains an understanding of the controls in place that monitor performance of the Department. Structure Respects the organisational structure in place and the duties and responsibilities of all team members. Conducts themselves professionally and with respect for the professionalism of all other team members and the roles they play in achieving the departmental objectives. Team Ensuring you’ve been trained in all relevant courses applicable to your position and remains passionate about achieving the ultimate internal/external customer experience. Delivery Responsible for ensuring all equipment, tools and supplies are available and maintaining relationships with the suppliers of the equipment, tools, and collections. Responsible for the maintenance, security, computer systems, cleanliness, and appearance of the department(s), both front and back of house. Responsible for delivering the product following set standards, exceeding the internal/external customer expectations. Deliver the ultimate in professional internal/external customer service with the standards expected and trained within the department. Ensure the department has adequate supplies to run effectively and completes store requisitions and purchase requests, where appropriate. The cleanliness and presentation of the working space follow set standards. Escalate any feedback to the head of the department immediately, providing full details. Develop and deliver engaging, interactive, and compliant health and safety training sessions for employees at all levels, ensuring content is tailored to diverse learning styles and needs. Ensure all training is aligned with current health and safety legislation, regulations, and best practices, providing certification and maintaining accurate records of completed training. Foster a culture of safety awareness by embedding best practices and encouraging proactive behaviours that prioritise safety and wellbeing across the organisation. Monitor and assess the effectiveness of training programmes through feedback, assessments, and observations, making adjustments as required to improve outcomes. Create and update training materials, presentations, handbooks, and resources to ensure content remains relevant, accurate, and engaging. Collaborate with internal and external teams to deliver programmes that promote mental and physical health, providing resources and support to build a healthier workplace. Track training completion, outcomes, and compliance metrics, providing detailed reports to management and identifying areas for improvement. Assist in conducting risk assessments, audits, and inspections, identifying hazards, and providing training solutions to address risks effectively. Lead and coordinate safety and wellbeing committees, facilitating discussions and initiatives that prioritise employee health, safety, and overall wellbeing. Where possible, adapt training sessions to accommodate learners with additional needs, ensuring an inclusive approach to training that supports all employees. Deliver training on emergency response, fire safety, first aid, and accident prevention, ensuring employees are prepared to handle workplace incidents confidently. Keep up to date with industry trends, regulatory changes, and training methodologies, incorporating improvements into the training curriculum to maintain high standards. Lead and coordinate safety and wellbeing committees, facilitating discussions and initiatives that prioritise employee health, safety, and overall wellbeing. Work closely with managers, HR, and external trainers to ensure training objectives align with organisational goals and support employee development. Assist in developing and maintaining health and safety policies, procedures, and documentation, ensuring they are accessible and regularly reviewed. Training Responsible for attending all required training as scheduled. Leadership Maintains an understanding of the departmental objectives and contributes to a positive team environment, focussed on achieving the ultimate Department experience. Is present for all briefings and debriefs conducted by the department manager Team Building Responsible for contributing to team building sessions both within and outside the resort. Checking Contributes to the gathering of information as directed by the Department Manager including customer feedback, staff feedback, financial performance and any other as required. Evaluation Contribute to compiling periodic reports based on the checking process. Contributes to the analysis of information gathered and in proposing changes within the department. Innovation Supports the implementing of changes to ensure continuous innovations and improvements are made within the department. PERSON SPECIFICATION Criteria Essential Desirable Qualifications Educated to Level 2 or above with GCSE or equivalent in English and Mathematics (grade C or above) Training Qualification e.g. EAT L3 Attainments/competencies (list as required) Ability to work on own initiative. Ability to work in and adapt to a rapidly changing environment. Flexible and co-operative always. Self-motivated. Previous experience At least 3 years recent and relevant experience in a Health Safety role. Experience required General Administration Reviewing authenticity and relevance of documentation Attending meetings, compilation of agendas, and completion of minutes. Experience with communication and liaising with third parties. Knowledge of the Hospitality industry. Experience of Training Special aptitudes (e.g. oral or written skills, manual dexterity, etc.) Professional approach coupled with strong interpersonal skills. Ability to convey information. Excellent planning, organisational and time management skills. Excellent verbal, written and communication skills. Strong IT skills Knowledge of Microsoft packages Attention to detail. Ability to work unsupervised using own initiative. Physical abilities, circumstances, but only if a justifiable requirement for the job Must have high grooming standards. Have a confident but calm character Signed by Employee Date: