Automotive Service Advisor

Description The Pedder Automotive Group was founded in 2008 by Owner David Pedder. The family owned and operated dealer group has 7 dealerships in Southern California, representing Nissan, Hyundai, Chrysler, Dodge, Jeep and Ram brands. The seven (7) locations are – Pedder Nissan, Raceway Nissan, Temecula Nissan, Hemet CDJR, Lake Elsinore CDJR, Pedder Hyundai of Poway, and Pedder CDR+J of Poway.

We pride ourselves in having a great work environment that translates to a great customer service experience. The Service Advisor role is highly customer-centric and is responsible for consulting customers on what is needed to repair and maintain their vehicles.

Requirements

Responsibilities

Advises customers on necessary and recommended services. Offers additional services and repairs to customers. Creates a cost estimate to repair the vehicle to the condition specified by the customer. Thoroughly explains necessary work and estimated cost for that work. Meets and exceeds dealership's standards for customer satisfaction and shop hours produced.

Qualifications

Willing to learn about automobiles and auto repair Ability to work independently and be self-motivated Take-charge customer focused attitude focused on outcomes and high satisfaction Strong organization skills, able to multitask, and can manage time to meet frequently changing deadlines in a fast-paced environment