Service Now AI Architect

Mc. Kesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at Mc.

Kesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

About the Role

Mc. Kesson is seeking a Service. Now AI Solution Architect to lead the design, governance, and delivery of enterprise-scale AI-enabled solutions on the Service. Now platform. This role will define architecture standards, guide AI strategy, and partner with business and technology leaders to deliver secure, scalable, and intelligent solutions that improve employee experiences, automate workflows, and drive measurable business outcomes.

As a senior technical leader, you will shape the future of Service. Now AI capabilities across enterprise functions while ensuring alignment with architecture, security, compliance, and business objectives.

What You'll Do

Lead architecture strategy, standards, and roadmaps for Service. Now AI and intelligent automation solutions. Design scalable, enterprise-grade solutions leveraging Now Assist, AI Agents, Workflow Data Fabric, and emerging AI capabilities. Develop conceptual, logical, and solution architectures supporting business transformation initiatives.

Partner with stakeholders, product teams, engineers, and enterprise architects to translate business needs into technical solutions. Establish AI governance, security, compliance, and operational guardrails aligned with enterprise standards. Guide implementation teams through architecture reviews, design decisions, integrations, and platform best practices.

Evaluate emerging technologies and identify opportunities to improve automation, productivity, and user experiences. Mentor architects and engineering teams while promoting modern architecture, cloud, DevOps, and AI adoption practices. Basic Requirements 8+ years of experience in solution architecture, enterprise architecture, software engineering, enterprise applications, or technology consulting.

5+ years of Service. Now architecture experience leading enterprise-scale implementations. Experience designing and delivering enterprise solutions across multiple business domains. Hands-on experience with Service. Now AI capabilities such as Now Assist, AI Agents, Predictive Intelligence, Virtual Agent, or Workflow Data Fabric.

Strong knowledge of solution architecture, integration design, APIs, cloud technologies, and security principles. Experience communicating architecture strategy and technical decisions to both technical and business audiences. Bachelor's degree in Computer Science, Information Systems, Engineering, Information Technology, or equivalent experience.

Preferred Skills/Experience Experience delivering Generative AI, Agentic AI, intelligent automation, or LLM-powered solutions. Knowledge of AI governance, model oversight, responsible AI practices, and regulatory compliance. Experience with ITSM, HRSD, CSM, Employee Center, App Engine, or other Service. Now product suites.

Familiarity with TOGAF, enterprise architecture frameworks, and architecture governance practices. Experience supporting cloud modernization, DevOps, CI/CD, Infrastructure as Code, and observability initiatives. Service. Now certifications such as CSA, CIS, CAD, CTA, or AI-focused certifications. Experience in healthcare, pharmaceutical, or other highly regulated industries.

Track record of leading innovation initiatives, proof-of-concepts, and enterprise transformation programs. Travel / Work Location / Physical Requirements Limited travel may be required based on business needs. Hybrid or remote work arrangements may be available in accordance with company policy. Ability to participate in meetings, workshops, and presentations both virtually and in person.

Ability to perform the essential functions of the role with or without reasonable accommodation. ​ Working Conditions: In office requirement, we are Flex and Connect with 2 days a week in office We are proud to offer a competitive compensation package at Mc. Kesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets.

The pay range shown below is aligned with Mc. Kesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at Mc. Kesson, please click here.

Our Base Pay Range for this position $99,100 - $132,100 Mc. Kesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by Mc. Kesson are using Mc. Kesson’s (or affiliated entities, like Cover. MyMeds or Rx. Crossroads) name in fraudulent emails, job postings or social media messages.

In light of these scams, please bear the following in mind: Mc. Kesson Talent Advisors will never solicit money or credit card information in connection with a Mc. Kesson job application. Mc. Kesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail.

Note that Mc. Kesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates. Mc. Kesson job postings are posted on our career site: careers.mckesson.com . Mc. Kesson is an Equal Opportunity Employer Mc. Kesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category.

For additional information on Mc. Kesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. Mc. Kesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@Mc.

Kesson.com or (Canada) Accessibility@mckesson.ca . Resumes or CVs submitted to this email box will not be accepted. Join us at Mc. Kesson!