IT Support Specialist 1

Job Summary

Support End User Computers for Service Delivery. This position will support two locations 2 Peachtree Street in Atlanta and our location on Panthersville Road in Decatur. Troubleshoot user issues and maintain tickets assigned to the tech in the WORM system. Create and maintain tickets in Remedy. Troubleshoot issues on end user computing devices, including desktops, laptops, and Surface Pros.

Troubleshoot user access to standardize software from the DBHDD image, i.e., MS Office 365, VPN, Adobe, McAfee, LogMeIn, encryption, etc. Troubleshoot computer peripheral devices: printers, scanners, MDF, monitors, keyboard, mice etc. Setup and install computers for new hire onboarding’s.

Qualifications

Proficient in Win 7 and Win 10, and Office 365. Experienced in troubleshoot issues on end user computing devices, including desktops, laptops, and Surface Pros. History of working in an Active Directory domain environment Proficient at software installs and troubleshooting Some networking knowledge, along with the ability to troubleshoot network issues from the command line.

Attention to the details and high concentration. Must have a strong characteristic and spirit for good and sound customer service. He/she should be able to work with people and must have strong communication skills. Must be able to establish a good working rapport with the clients quickly. He/she should be willing to work at odd hours at times.

Must have patience, a logical mind and must be willing to learn continuously.