FIT Apprentice Programme

FIT Apprentice Programme Job Specification – Infrastructure Operations Apprentice Business Unit: Enterprise Services Division: IT Delivery Area: The Infrastructure Operations team runs the technology that ESB IT and OT systems depend on. They deliver a secure, reliable, and resilient IT infrastructure to support business units.

Core Services include Data Centre Operations IP Networking Core networking Edge networking Cloud / Virtualisation (VMware engineering) Data & Storage Engineering Location of Role: F27 Role Description: Infrastructure Operations Apprentice Key responsibilities This is an Apprentice/Development role and successful candidate will be developed in the following areas in parallel with college training Operational Support Assist with the day-to-day operation of IT infrastructure platforms (e.

g. servers, virtualisation, networks, storage Monitor system health, performance, and availability, escalating issues as required Incident & Service Management Support incident, problem, and change management processes Work with senior engineers to resolve service issues and restore service quickly End-User & Service Support Provide basic technical support to users via service desk channels Assist with access management, collaboration tools, and device support Infrastructure & Platform Activities Support provisioning and configuration of infrastructure components (e.

g. virtual machines, storage, network access) Assist with backup, recovery, and capacity management activities Collaboration & Continuous Learning Work with infrastructure teams (network, cloud, storage, service management) to resolve issues Participate in structured training and on-the-job learning programmes Process & Documentation Follow IT service management processes and standards Document activities, incidents, and solutions to support knowledge sharing Skills: Essential Basic understanding of IT infrastructure concepts (servers, networks, storage, cloud) Awareness of IT service management concepts (incident, change, service desk) Strong problem-solving and attention to detail Good communication and teamwork skills Willingness to learn and develop technical skills Desirable Exposure to technologies such as: Virtualisation (e.

g. VMware) Networking fundamentals Cloud platforms Microsoft 365 or end-user support tools Relevant degree, apprenticeship, or certification in IT or related discipline