Fire Alarm Service Technician

Description Metro Fire + Security has been serving Arizona since 1972. We are a full-service fire protection company that offers statewide service in Arizona, California, New Mexico, Nevada and Texas. We are a family-owned business that prides itself on customer service and integrity. Our staff of friendly and experienced professionals are dedicated to proving quality service.

From initially selling and servicing fire extinguishers, we have transformed ourselves into a full-service fire and life safety corporation. We now specialize in sprinkler system testing, repair and installation , kitchen and restaurant systems , fire alarm design, installation and service , backflow prevention devices , full service alarm monitoring , fire pump repair and installation , and underground hydrant repairs and installation , among the many services we offer .

Great company culture and room for growth. The Fire Alarm Technician is primarily responsible for servicing, repairing, programming, and replacing Fire Alarm system products and panels to the prescribed standards, identifying code and non-conformance issues, and preparing accurate and timely service ticket reports. A desired candidate performs the full job despite site and weather conditions, can work independently with little supervision, has excellent communication skills, and is consistently looking out for the customer and company’s best interest.

Responsibilities

Perform fire alarm system repairs, maintenance, upgrades, and replace defective parts Perform programming on fire alarm systems Use device manuals to repair non-functioning fire alarms and restore fire alarms to original functionality Feed cables through access holes, roof spaces, or cavity walls to reach fixture outlets, positioning and terminating cables, wires, or strappings Repair circuits and sensors, following wiring and system specifications Ensure compliance with fire and electrical codes Demonstrate systems for customers and explain causes and consequences of false alarms Educate customers on preventative care and regular maintenance to prevent system malfunctions Communication daily with service manager and dispatchers on project delays, requirements, and general status of job Maintains tools and equipment in proper working conditions by following operating instructions, troubleshooting equipment issues, maintaining necessary supplies, and performing routine and preventative maintenance.

Complete and produce reports that are legible, accurate, and detailed Invoice paperwork in a timely manner Stay current with code requirements and industry changes Attend and complete all required training courses, including safety training Perform other related duties as assigned or required Requirements Valid driver’s license High School Diploma/ GED Authorized to work in the USA New Mexico CID License ES-3 or EE-98 and a Certificate of Fitness from the NM State Fire Marshall.

FAL License or NICET II 3+ years prior, relevant work experience Able to work flexible hours including on-call rotation, nights, and weekends to meet customer needs Able to lift, carry, and move tools and equipment weighing up to 100 lbs. Able to work in unusual and sometimes difficult positions – climbing ladders, scaffolding and high lift equipment, crawl spaces, above ceilings, etc.

Able to travel to multiple job sites each day Able to walk, stand, stoop, kneel, crouch, and climb ladders multiples times a day High precision/ detail-oriented Able to use a computer and read blueprints Excellent verbal and written communication skills Knowledge of fire systems and tools Willing to work effectively and efficiently while performing all aspects of the required job Willing to learn and gain additional certifications Preferred CSA Certification NICET Certification OSHA Certification Knowledge working in Profit Zoom, Building Reports, and Paylocity Working knowledge of Microsoft Office (Excel, Outlook, Word) Benefits Medical Dental Vision Paid Time Off Paid Holidays 401(k) matching