Business Analyst - CRM

Functional Role: Business Analyst – CRM Qualification: BCA/ MCA/ B Tech/BE/ MCA/ MTech Vertical: Application Delivery Location : Jaipur / Mumbai Department : IT Relevant Experience:

• 3-7 years of experience in IT preferable in banks. Competencies:
• Experience of Banking (Retail or Commercial)
• Experience in the IT industry with strong background in requirement gathering, documentation, stakeholder management.
• Should understand different integration methodologies.
• Should be able to prepare overall project plan for execution of projects and prioritize based on those with large impact or horizontal level impact.
• Break Complex ideas down into concise and effective requirements. Review Business User Stories, undertake gap analysis and prepare BRDs/Solution Documents/Approach Documents.

Job Responsibilities

• Excellent knowledge in architecting, planning, testing, and deploying of any proven CRM solution like Dynamics/CRM Next
• Good working knowledge of implementing, integration, and deployment of such CRM solution
• Experienced in defining technical architecture and software components
• Experience in working to Agile processes
• Able to map business processes to core CRM platform capabilities.
• Positive and constructive
• Strong analytical and organizational skills
• CRM development framework
• Additional Responsibilities: Reporting Team Reporting Designation: Reporting Department: Educational qualifications preferred Category: Field specialization: Degree: Academic score: Institution tier: Required Certification/s: Required Training/s: Required work experience Industry: Role: Years of experience: Key Performance Indicators: Required Competencies: Required Knowledge: Required Skills: Required abilities Physical: Other: Work Environment Details: Specific requirements Travel: Vehicle: Work Permit: Other details Pay Rate: Contract Types: Time Constraints: Compliance Related: Union Affiliation: