Associate, Operational Excellence

· Analyze current operational processes and workflows to identify areas for improvement.

• Develop, document, and maintain process maps, standard operating procedures (SOPs), and operational guidelines.
• Collect, analyze, and interpret data to provide actionable insights and recommendations.
• Collaborate with various departments to design and implement process improvements and best practices.
• Monitor key operational metrics, generate reports, and provide updates to management on performance trends.
• Assist in the development and deployment of automation tools and technology solutions to improve efficiency.
• Support change management initiatives, ensuring smooth adoption of new processes across teams.
• Identify risks and operational inefficiencies and propose mitigation strategies.
• Participate in special projects to optimize business processes and operational workflows.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or related field.
• 2–5 years of experience in operations analysis, process improvement, or business analytics.
• Strong analytical and problem-solving skills with a keen attention to detail.
• Proficiency in data analysis tools (Excel, SQL, Tableau, Power BI, or similar).
• Knowledge of process improvement methodologies (Lean, Six Sigma, Kaizen) is an advantage.
• Excellent communication and interpersonal skills to work effectively with cross-functional teams.
• Ability to manage multiple projects simultaneously and meet deadlines.
• Strong documentation and reporting skills.

Benefits

Why Qore? Join us in making history in African financial services — by Africans, for Africa. Qore provides the rare opportunity to make history in the financial space for Africa by Africans, while working with the smartest, brightest & coolest minds in Africa. Our people & culture team continuously thinks of innovative ways to improve employee experience and some of the other benefits of working with Qore includes: Very competitive and rewarding pay Flexible work option (i.

e., Remote work) Paid lunch for onsite work Lifelong Learnings