Director of Outpatient Services

Minimum Requirements: RN License, BSN required, MSN preferred. Minimum 5 years' experience in a progressive clinical leadership role with evidenced success. Strong analytical skills required to perform various data analysis techniques, review statistical and budgetary information and synthesize information appropriately. Knowledge of Healthcare accounting techniques, cost/benefit comparisons, analysis of budget variances and staffing resources. Must possess excellent interpersonal and communication skills to provide effective participative leadership and to interact with patients, families, physicians, and other visitors and staff. Working knowledge of computers, including spreadsheet and word processing software.

Position Summary

Re sponsible for providing leadership in the areas of compliance, safety, quality, vendor and employee relations, and nursing practice for the Outpatient Services Dept. Responsible for strategic staff utilization and productivity monitoring; managing geographic/territory logistics; regular and productive cross collaboration with internal and external stakeholders. Ensure an overall high level of patient satisfaction, and acts as a liaison between Inpatient Services, Business Development and other departments within Circle of Life

SPECIFIC DUTIES AND POSITION REQUIREMENTS

• Provide leadership, guidance and support for Outpatient staff members to promote a work environment conducive to harmonious work relationships and high staff morale.

• Mentors and coaches managers through one-on-one guidance, practical resources, and feedback, helping them meet the demands of their roles and develop as leaders.

• Develop process for regular communication and ensure 1:1 meetings with staff and direct reports.

• Directs staffing activities including performance evaluations, scheduling, orientation, and training.

• Ensures nursing staff evaluations, competencies, education, TB fit tests, TB tests, CPR license and flu shots are completed within policy and guidelines of the organization.

• Makes recommendations on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions. Resolves grievances and other personnel problems with solution focused mindset.

• Communicates frequently with new staff throughout the orientation period to build relationships and ensure training goals are met during the orientation period.

• Encourages and supports diverse views and approaches, creating an environment of professionalism, respect, tolerance, civility and acceptance toward all employees, patients and visitors.

• Identifies programs and services which are appropriate for further development and formulates proposals.

• Executes the implementation of new programs and services ensuring budget requirements, space, equipment, supplies, staffing, projected volume and revenue are considered.

• Annually develops a capital and operating budget, monitors and evaluates budgets monthly, comparing actual to budget targets and reporting variances.

• Develops and submits requests for annual capital equipment needs and coordinates the purchase of approved capital equipment requests for clinical teams.

• Continuously monitors a variety of quality indicators, incident reports, and patient satisfaction data and investigate opportunities for improvement.

• Monitors the level of clinical activity within the clinical teams to define referral trends, areas of increased service needs, and staffing patterns.

• Designs and implements quality management activities which include identifying gaps in quality, collecting data, developing solutions, and reporting outcomes.

• Conducts chart audits to support performance improvement projects.

• Reports quality and safety concerns to CCO in timely and solution focused manner.

• Ensures that outpatient is compliant with all established policies, quality assurance programs, safety, and infection control policies and procedures.

• Works closely with Education/Infection Prevention Manager, acting as a resource for staff with questions, concerns or problems.

• Monitors completion of corrections to documentation requested by Compliance and Education/Infection Prevention Manager.

• Identifying any real or potential problems and ensuring all identified risks to patient's staff or family are reported to the CCO in a timely manner.

• Maintains collaborative relationships with other departments to ensure the ongoing delivery of quality care.

• Ensures adequate equipment and supplies for department and collaborates regularly with DME Manager to ensure a system for maintaining supply pars is present.

• Participate in organization wide education initiatives.

• Develops new and updates departmental policies and procedures as needed.

• Maintains, regular, reliable, and predictable attendance.

• Demonstrates compassion, empathy, and patience when interacting with patients, families, co-workers, and members of the public.

• Represents Circle of Life to the community in a positive manner.

• Demonstrates flexibility, versatility, and a positive attitude in integrating additional duties.

• Performs other duties as assigned.