Massage Therapist

Massage Therapist Overview: As a Massage Therapist at Louma Country Hotel, you will provide exceptional massage and body treatments designed to deliver a calm, personal, and restorative spa experience for every guest. As a key member of the Spa team, you will work from the resort’s massage huts and treatment rooms, representing Louma Country Hotel as an ambassador of its spa ethos.

Key Responsibilities

1. Treatments

• Deliver a range of massage and body treatments from the Louma spa menu (including Swedish, deep tissue, hot stone, aromatherapy, and pregnancy massage) to consistently high standards.
• Conduct thorough consultations before each treatment, checking for contraindications and tailoring services to guest needs.
• Accurately complete consultation forms and treatment records, storing them securely in line with GDPR requirements.
• Provide guests with clear aftercare advice and make recommendations for follow-up treatments, products, and experiences.
• Adhere to the treatment schedule, ensuring guests are seen on time and all bookings are fulfilled.

1. Spa Guest Experience

• Welcome guests warmly, ensuring they are guided through their full spa journey from arrival to departure.
• Promote spa packages, retail products, and the "Things To Do" programme where suitable.
• Handle guest feedback in a professional manner and promptly escalate concerns to the Spa Supervisor.

1. Treatment Areas & Products

• Prepare, clean, and reset massage huts and treatment rooms between every guest, maintaining a spotless and tranquil environment.
• Use and store all oils, products, and equipment according to COSHH, safety data sheets, and spa guidelines.
• Manage laundry and waste within treatment areas in collaboration with Housekeeping.
• Report low stock levels, faulty equipment, or maintenance issues promptly to the Spa Supervisor.

1. Health & Safety

• Take responsibility as a Competent Person in the implementation of Louma Country Hotel’s Health & Safety Policy by following all SOPs and risk assessments.
• Uphold rigorous standards of hygiene and infection control for every treatment.
• Be fully aware of and follow all fire, evacuation, and emergency procedures.

1. Training & Qualifications

• Essential: Level 3 qualification in massage therapy (e.g., VTCT, ITEC, or CIBTAC); valid professional insurance.
• Desirable: Certifications in hot stone, aromatherapy, sports or pregnancy massage, facial or beauty qualifications, product house training, and First Aid at Work.
• Experience: Previous experience as a massage or spa therapist, ideally in a hotel or luxury spa setting.

1. Other Requirements

• Availability to work weekends and evenings to meet the needs of the spa.
• Always maintain a presentable, cheerful, and professional appearance, with excellent personal hygiene and a clean, laundered uniform.
• Demonstrate focus, proactivity, and enthusiasm—working independently or as part of a team, building strong working relationships.
• Embody the values and ethos of Louma Country Hotel in all guest, team, and partner interactions.
• Perform any other reasonable duties as requested by the Spa Supervisor. Company Benefits
• Enhanced Pension Scheme
• Private Medical Insurance
• Private Dental Insurance
• Performance Related Bonus Scheme
• Annual Performance Review