Manager - Specialty Clinics

Responsible for managing day-to-day operations for Dermatology and Allergy ensuring the needs of the patients served are met. Operationalizes short- and long-range department goals. Develops, in partnership with Department Chair and Director, objectives, policies and procedures for service line to formalize and implement the mission, vision and values of Billings Clinic.

Maintains the standards, customer relations, and practice in these specialty medicine departments. Accountabilities include quality of services; high reliability organizing, planning to achieve short range goals and objectives; fiscal control; physician and interdepartmental/intradepartmental relations; personnel management and budgeting oversight.

Essential Job Functions

• Develops and oversees department cost centers to ensure adherence to organizational mission, vision, values, strategic goals, and business strategies. Interprets and supports the mission and philosophy of Billings Clinic. Responsible for promotion of, and adherence to, the elements of Billings Clinic’s Code of Business Conduct and corporate compliance program.
• In collaboration with Department Chair, Service Line Director and Chief, develops and implements short- and long-range goals.
• Leads departments in the overall marketing, program development, and service priorities.
• Coordinates with physicians and other Billings Clinic leadership to assure continuity in pursing service line/organizational goals and synergy in implementing plans and problem resolution.
• Develops, implements, and maintains a realistic, cost-effective annual budget. Identifies opportunities for revenue cycle optimization.
• Practices process improvement principles to assess and improve the quality of the service/care provided within the departments. Maintains competency in all organizational, departmental, and outside agency safety standards relevant to job performance for department and ensures compliance of department and staff.
• Develops, retains, recruits, and leads a talented team committed to accomplishing the goals and objectives of Billings Clinic. Recommends, implements, and evaluates plans and systems that assure sufficient number of qualified and competent staff to provide care/services. Adheres to administrative policies and procedures relating to human resource management.
• Demonstrates and encourages an ethic of open communication and teamwork throughout the organization. Builds an environment of shared commitment to Billings Clinic’s goals and responsibility to achieve quality outcomes. Provides consultation for related concerns and acts as a customer advocate by demonstrating sensitivity to ethical and legal ramifications of practice.
• Participates in evaluation, selection and integration of health care technology and information management systems that support quality of care/financial needs and the efficient use of resources.
• Performs other duties as assigned or needed to meet the needs of the department/organization.
• Ensure compliance with all regulatory and accreditation standards including CLIA regulations for Mohs Lab, compliance standards for compounding immunotherapy extracts.
• Ensure compliance and recording keeping for medication procurement, storage and administration.
• Manage and resolve operational issues, patient complaints, safety events, and staff concerns in a timely and professional manner.
• Foster a positive work culture that promotes teamwork, respect, and continuous learning.
• Supports and models behaviors consistent with Billings Clinic’s mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance.
• Performs all other duties as assigned or as needed to meet the needs of the department/organization.

Minimum Qualifications

Education

• Minimum 2 Year / Associate Degree Business Administration, Health Care Administration or other Health Care related field or Certified Physician Practice Manager (CPPM) or Certified Medical Office Manager (CMOM)
• Preferred 4 Year / Bachelors Degree Business Administration, Health Care Experience
• 4 years of successful professional work experience in a management and/or leadership or program management role. •Successful experience supervising staff.
• Experience in budget management and quality improvement. Certifications and Licenses
• Current MT Driver License and ability to be insured to operate Billings Clinic vehicles Or an equivalent combination of education and experience relating to the above tasks, knowledge, skills and abilities will be considered. Employees that require a licensed or certification must be properly licensed/certified and the licensure/certification must be in good standing.