VP Region Service - West Region

This is a remote, home office based position in the USA. Travel will be required to support the business. Ideal location of the selected candidate would be in one of these states: AZ, CA, WA, NV, OR, UT, WY, CO As a key opinion leader, direct and ensure cross-functional alignment between Service, Sales, Operations and the business units to drive business results within an assigned region.

Directly impacts CMSU's bottom line success. Develop and implement strategic and operating Service plans consistent with attainment of financial, operational, and customer objectives for a designated region. Includes region P L responsibility in excess of $40M, growth in market share, margin attainment and asset management.

Cultivate and leverage cross-regional, national and headquarters stakeholders and resources to develop winning strategies, overcome challenges, resolve issues, continuously improve business processes and achieve short- and long-term goals. Partner with Sales counterparts to break through barriers and overcome competitive challenges.

Ensure that Bookings are effectively converted to Billings, meeting or exceeding budgets, timelines and performance expectations. Establish and maintain effective customer relationships of varying types and sizes, up to and including the C-suite. Drive customer acquisition, monitors, measures and continuously improves customer satisfaction.

Own effective resolution of critical customer issues. Build an effective team of more than 100 management, administrative and highly technical employees. Lead with courage, hires for excellence, and develops and retains top talent. Provide product and market feedback to CMSU executives on industry trends, customer requirements and the like.

Approximately 20% of time dedicated to special projects assigned each year by the VP of Service.