Associate Technical Lead -ITSM

About the Company Embitel Technologies is a Volkswagen AG (VW) Group Company. VW is a German multinational automotive manufacturing corporation headquartered in Wolfsburg, Germany. VW is one of the world’s largest automaker by sales. VW sold 10.9 million vehicles in 2019. The group comprises of 12 brands from seven European Countries: Volkswagen, Audi, Lamborghini, Porsche, Bugatti, Bentley, Ducati (motorcycles), Skoda, SEAT, Scania, MAN and Volkswagen commercial vehicles.

Job Description: rocess Management: Develop and maintain ITSM processes like incident, problem, change, and request management. Tool Administration: Configure and maintain ITSM platforms (e.g., Service. Now, Jira Service Management, BMC). Service Delivery: Monitor service levels, analyze performance, and identify areas for improvement.

User Support: Act as an escalation point for service issues and optimize the support workflow. Continuous Improvement: Identify, test, and implement improvements in IT infrastructure and services. Working with Embitel

• Freedom to challenge norms, make mistakes, learn and grow
• There is no ‘I’ in word ‘Team’ and no hierarchy at Embitel
• Employees of Embitel are partners of our excellence and growth. And they are at the core of organization’s Mission and Vision To explore an exciting & progressive Career development at Embitel India:
• Visit us at: www.embitel.com
• Follow us at https://www.linkedin.com/company/embitel-technologies-india